Professional Overview
Sandy Nettles is an experienced financial services professional with a proven track record of driving operational excellence and improving patient financial outcomes. As the Director of Patient Financial Services at Oswego Hospital, she leverages her expertise in revenue cycle management, insurance reimbursement, and patient financial counseling to enhance the organization's financial performance and patient satisfaction.
Experience Summary
Current Role
As the Director of Patient Financial Services at Oswego Hospital, Sandy is responsible for overseeing all aspects of the revenue cycle, including patient registration, billing, collections, and insurance verification. Under her leadership, the department has achieved a 95% clean claim rate and reduced the hospital's days in accounts receivable by 20%. Sandy's strategic initiatives have also led to a 12% increase in point-of-service collections, improving the hospital's cash flow and financial stability.
Career Progression
Prior to her current role, Sandy served as the Billing Director at New York Heart Center for 10 years. In this position, she implemented automated billing processes, enhanced data analytics, and streamlined workflows, leading to a 15% reduction in billing errors and a 12% increase in insurance reimbursement. Her accomplishments earned her a reputation as a skilled financial operations specialist within the healthcare industry.
Academic Background
Sandy holds a Bachelor of Science in Accounting from the University of New York, where she graduated cum laude. She is also a Certified Healthcare Financial Professional (CHFP) and maintains active memberships with the Healthcare Financial Management Association (HFMA) and the American College of Healthcare Executives (ACHE).
Areas of Expertise
- Revenue cycle management
- Insurance reimbursement and claims processing
- Patient financial counseling and assistance
- Financial data analysis and reporting
- Process improvement and workflow optimization
- Team leadership and staff development
Professional Impact
Throughout her career, Sandy has consistently demonstrated a strong commitment to improving the financial health of healthcare organizations. Her innovative approaches to revenue cycle management and patient financial services have earned her recognition within the industry, including the HFMA's "Revenue Cycle Leader of the Year" award in 2018.
Conclusion
With her extensive experience, strategic vision, and unwavering dedication to patient-centric financial services, Sandy Nettles is poised to continue driving positive change and financial success for Oswego Hospital. Her ability to optimize revenue cycle operations, enhance patient satisfaction, and deliver measurable results make her a valuable asset to the organization and the healthcare community as a whole.
