Professional Overview

Santhosh Gulla is a seasoned SaaS Operations professional currently serving as a SaaS Operations Manager at Cisco in Bengaluru, India. With a strong background in operations management and engineering, his key expertise areas include SaaS operations, technical support, and team management, with a focus on the technology and software industry.

Experience Summary

Current Role

As a SaaS Operations Manager at Cisco, Santhosh is responsible for overseeing the day-to-day operations of SaaS platforms, ensuring high availability, performance, and customer satisfaction. His key responsibilities include managing operational processes, leading cross-functional teams, and driving strategic initiatives to improve operational efficiency and customer experience.

Career Progression

Santhosh's career progression showcases his growth from technical support roles to operations management positions. Notable previous roles include SaaS Operations Engineer at Cisco Systems, Assoc NOC Analyst at AOL, Operations Engineer at OnMobile, and Member of Technical Support at Yukthi systems pvt ltd. Throughout his career, he has demonstrated his ability to adapt to new technologies, lead teams, and drive process improvements.

Academic Background

Santhosh holds a Bachelor of Engineering degree in Electronics and Communication Engineering (ECE) from Anna University Chennai. He also completed his 10th standard in Mathematics from Kendriya Vidyalaya.

Areas of Expertise

Santhosh's areas of expertise include:
Industry-specific skills: SaaS operations, technical support, and team management
Technical competencies: Operations management, process improvement, and technology integration
* Leadership and management capabilities: Cross-functional team leadership, strategic planning, and operational management

Professional Impact

Although specific project details are not available, Santhosh's experience in managing SaaS operations and leading teams has likely contributed to improved operational efficiency, customer satisfaction, and business growth in his previous and current roles.

Conclusion

Santhosh Gulla's professional trajectory demonstrates his growth as a seasoned SaaS Operations Manager with a strong background in operations management and engineering. Currently focused on driving operational excellence and customer satisfaction at Cisco, he brings value to his organization through his technical expertise, leadership capabilities, and strategic thinking.