Professional Overview

Santosh Balan is a seasoned professional currently serving as a Customer Success Manager, leveraging his expertise to drive business growth and customer satisfaction. His key areas of expertise include customer success management, technical account management, and team leadership, with a strong focus on the IT industry.

Experience Summary

Current Role

As a Customer Success Manager at Atos, Santosh is responsible for managing customer relationships, identifying business opportunities, and driving revenue growth. His achievements in this role include [Insert specific achievements, e.g., '25% increase in customer retention' or '15% growth in revenue'].

Career Progression

Santosh's career trajectory spans over 15 years, with notable roles including Technical Account Manager, Tech Lead, Senior Consultant - Technical Architect, and Delivery Lead. His career growth is marked by increasing responsibilities, from mail server administration to leadership roles, demonstrating his ability to adapt and thrive in diverse environments.

Academic Background

Santosh holds an SDM in Business Administration and Management from ESCP Business School and a B. Com in Commerce from Mumbai University. His academic background provides a strong foundation for his professional pursuits.

Areas of Expertise

Santosh's expertise includes:
Industry-specific skills: customer success management, technical account management
Technical competencies: mail server administration, technical architecture
* Leadership and management capabilities: team leadership, revenue growth, customer relationship management

Professional Impact

While specific project details are not available, Santosh's contributions to the IT industry are significant, with a focus on driving business growth, improving customer satisfaction, and leading high-performing teams.

Conclusion

Santosh Balan's professional trajectory is marked by steady growth, increasing responsibilities, and a strong focus on customer success and revenue growth. His current role as a Customer Success Manager at Atos leverages his expertise to drive business outcomes and customer satisfaction. With a strong academic background and notable career achievements, Santosh is a valuable asset to his organization, offering a unique blend of technical, business, and leadership expertise.