Professional Overview
Santosh Gadekar is a seasoned Technical Operations Manager based in Pune, India, with a strong background in technical operations and end-user services. He currently leads technical operations at Wipro Technologies, focusing on strategic planning, process improvement, and team management.
Experience Summary
Current Role
As the Technical Operations Manager at Wipro Technologies since August 2019, Santosh oversees technical operations, ensuring seamless delivery of services to clients. His key responsibilities include strategic planning, process improvement, and team management. Notably, he has achieved significant improvements in service delivery efficiency and client satisfaction during his tenure.
Career Progression
Santosh's career progression is marked by notable roles at Mphasis, where he worked from 2009 to 2019, holding positions such as Operations Manager - End User Services and Senior Team Lead - End User Services. Prior to Mphasis, he worked at Xchanging, Fundtech Global Payplus, Microland Limited, Allied Digital Services Limited, Team Computers, and Pro-Ex Solutions, accumulating a wealth of experience in technical support, consulting, and operations management. His career trajectory reflects consistent growth, with key achievements including successful project implementations, team leadership, and process enhancements.
Academic Background
Santosh holds a Bachelor of Computer Applications degree from Yashwantrao Chavan Maharashtra Open University, which he completed from 2012 to 2015. He also has a Diploma in Industrial Electronics from Bharati Vidyapeeth's College of Engineering.
Areas of Expertise
Santosh's areas of expertise include:
- Technical operations management
- End-user services
- Process improvement
- Strategic planning
- Team leadership and management
His technical competencies span a range of technologies and platforms, with a focus on IT service delivery and management.
Professional Impact
Throughout his career, Santosh has contributed to numerous projects and initiatives aimed at improving service delivery, enhancing client satisfaction, and streamlining operational processes. While specific project details are not available, his achievements in efficiency improvements and client satisfaction are notable.
Conclusion
Santosh Gadekar's professional trajectory is characterized by a steady ascent through the ranks of technical operations and management, with a current focus on leading technical operations at Wipro Technologies. His value proposition lies in his ability to manage and improve technical operations, lead teams, and contribute to strategic planning and process improvement initiatives, making him a valuable asset to organizations seeking seasoned technical operations leadership.
