Professional Summary

Professional Overview

Sara Kostroun is an experienced Chief Operating Officer with a demonstrated history of driving operational excellence and strategic growth in the banking industry. With a strong focus on digital transformation and customer-centric innovation, she is a seasoned leader known for her ability to optimize business processes, enhance operational efficiency, and deliver exceptional customer experiences.

Experience Summary

Current Role

As the Chief Operating Officer at Classic Bank, N.A., Sara is responsible for overseeing the bank's day-to-day operations, spearheading strategic initiatives, and ensuring the organization's long-term success. In this role, she has implemented data-driven decision-making processes, streamlined operational workflows, and fostered a culture of continuous improvement, enabling the bank to enhance its competitive edge and better serve its customers.

Career Progression

Prior to her current role, Sara held the position of Vice President of Digital Banking and Marketing at Classic Bank, N.A., where she was instrumental in driving the bank's digital transformation efforts. She successfully led the implementation of innovative digital banking solutions, resulting in improved customer satisfaction and increased adoption of online and mobile banking services. Earlier in her career, Sara served as the Assistant Vice President of Marketing, where she played a crucial role in developing and executing impactful marketing strategies that strengthened the bank's brand and expanded its customer base.

Academic Background

Sara holds a Bachelor of Business Administration degree from the University of Texas, where she graduated with honors and specialized in Marketing and Finance.

Areas of Expertise

• Operational Excellence: Proven track record of optimizing business processes, improving operational efficiency, and implementing data-driven decision-making.

• Digital Transformation: Expertise in leading the implementation of innovative digital banking solutions and driving the adoption of cutting-edge technologies.

• Strategic Planning: Adept at developing and executing strategic initiatives that align with the organization's long-term goals and enhance its competitive position.

• Customer-Centric Approach: Skilled in designing and delivering exceptional customer experiences that foster loyalty and drive business growth.

• Leadership and Change Management: Effective at building high-performing teams, fostering a culture of innovation, and navigating complex organizational changes.

Professional Impact

Under Sara's leadership, Classic Bank, N.A. has achieved significant operational improvements, including a 20% reduction in processing times and a 15% increase in customer satisfaction scores. Additionally, her strategic vision and digital transformation initiatives have resulted in a 30% growth in the bank's online and mobile banking user base, positioning the organization as a leader in the industry.

Conclusion

With her extensive experience, proven track record of success, and a forward-thinking approach, Sara Kostroun is poised to continue driving operational excellence, digital innovation, and strategic growth at Classic Bank, N.A. Her commitment to enhancing customer experiences and optimizing business processes makes her a valuable asset to the organization and a respected leader in the banking industry.