Sara Mikulski

Chief Technology Officer

Professional Overview

Sara Mikulski is a seasoned technology executive with extensive experience in driving digital transformation and optimizing enterprise IT operations. As the Chief Technology Officer at Kingstone Insurance Company, she spearheads the organization's technology strategy and oversees the development and implementation of cutting-edge solutions to enhance operational efficiency and customer experience.

Experience Summary

Current Role

As the Chief Technology Officer at Kingstone Insurance Company, Sara is responsible for aligning the organization's technology roadmap with its strategic business objectives. She provides visionary leadership in the development and deployment of innovative technologies, driving the company's digital transformation initiatives. Under her guidance, Kingstone has achieved significant improvements in operational productivity, data-driven decision-making, and customer service delivery.

In her concurrent role as Deputy Chief Information Officer at UPC Insurance, Sara collaborates with the executive team to identify and implement technology-driven solutions that address complex business challenges. She has played a pivotal role in streamlining IT infrastructure, optimizing workflow processes, and enhancing cybersecurity measures, contributing to the company's enhanced agility and resilience.

Career Progression

Prior to her current roles, Sara served as the NOC & ITSM Manager at Hyatt Hotels Corporation, where she led a team of IT professionals in managing the organization's global network operations and incident response processes. She also held the position of NOC Manager at Esurance, where she spearheaded the development and implementation of advanced monitoring and automation tools, resulting in improved service delivery and reduced downtime.

Earlier in her career, Sara worked as a Technical Support Engineer at CALTROP, where she demonstrated her expertise in troubleshooting complex IT systems and providing high-level technical support to clients.

Academic Background

Sara holds a Bachelor of Science degree in Computer Science from the University of Illinois at Chicago, where she graduated with honors. Her academic achievements and technical prowess have been recognized throughout her career.

Areas of Expertise

• IT strategy and digital transformation

• Enterprise architecture and infrastructure optimization

• IT service management and process improvement

• Cybersecurity and risk mitigation

• Data-driven decision-making and business intelligence

• Cross-functional collaboration and team leadership

Professional Impact

Under Sara's leadership, Kingstone Insurance Company has achieved significant operational improvements, including a 25% reduction in network-related incidents and a 15% increase in customer satisfaction scores. Additionally, her strategic guidance has enabled the company to enhance its data analytics capabilities, resulting in more informed business decisions and improved risk management.

Conclusion

With her breadth of experience, strategic vision, and technical expertise, Sara Mikulski is a valuable asset to the organizations she serves. Her proven track record of driving digital transformation and optimizing IT operations positions her as a respected thought leader in the insurance industry. Sara's commitment to innovation and her ability to align technology with business objectives make her a key contributor to the long-term success of Kingstone Insurance Company and UPC Insurance.