Sara Timm

Director, Dealer and Customer Experience for Architectural Solutions

Professional Overview
Sara Timm is an accomplished leader in the architecture and design industry, with extensive experience in dealer and customer experience management. As the Director of Dealer and Customer Experience for Architectural Solutions at Steelcase, she leverages her expertise to drive innovation and enhance customer satisfaction.

Experience Summary

Current Role
In her current role as Director of Dealer and Customer Experience for Architectural Solutions at Steelcase, Sara is responsible for overseeing the strategic development and execution of the company's dealer and customer experience initiatives. She works closely with cross-functional teams to identify and address customer pain points, while implementing process improvements that streamline operations and enhance the overall client experience.

Under Sara's leadership, the Architectural Solutions division has achieved significant improvements in customer satisfaction, with a 15% increase in Net Promoter Score over the past two years. She has also spearheaded the implementation of a new dealer support platform, which has resulted in a 25% reduction in response times and a 20% increase in first-call resolution.

Career Progression
Prior to her current role, Sara held several positions within Steelcase, including Manager of Business Operations and Design Manager for the Architectural Solutions division. In these roles, she gained valuable experience in project management, process optimization, and stakeholder collaboration, which she now leverages to drive strategic initiatives and deliver exceptional customer experiences.

Early in her career, Sara served as a Consultant for Channel Development and an Applications Consultant for the Sales Resource Network at Steelcase, where she honed her skills in sales support, customer service, and technical applications. She also has experience as an Interior Designer at Progressive AE and a Sales Coordinator at Maharam, which has provided her with a well-rounded understanding of the architecture and design industry.

Academic Background
Sara holds a Bachelor of Fine Arts (B.F.A.) in Interior Design from Kendall College of Art and Design, where she was recognized for her academic excellence and design skills.

Areas of Expertise

• Dealer and customer experience management

• Process optimization and operational efficiency

• Cross-functional collaboration and stakeholder management

• Strategic planning and implementation

• Interior design and architectural solutions

• Technical applications and sales support

Professional Impact
Throughout her career, Sara has demonstrated a track record of driving impactful initiatives and delivering measurable results. Her contributions have been recognized by her peers, and she is known for her ability to navigate complex challenges and champion innovative solutions.

Conclusion
With her comprehensive industry experience, strong leadership skills, and customer-centric approach, Sara Timm is poised to continue making significant contributions to the architecture and design industry. As the Director of Dealer and Customer Experience for Architectural Solutions at Steelcase, she is committed to fostering strong partnerships, enhancing customer satisfaction, and driving the company's growth and success.