Sarah Argent
Pre Employment Screening Officer
Professional Overview
Sarah Argent is a skilled pre-employment screening officer with a strong background in customer service and technical support. She brings a wealth of experience in verifying candidate information, conducting background checks, and ensuring compliance for Security Watchdog, part of Capita Plc.
Experience Summary
Current Role
As a Pre-Employment Screening Officer at Security Watchdog, Sarah is responsible for conducting comprehensive background checks on prospective employees. She expertly navigates the complexities of criminal record searches, employment history verifications, and reference checks to provide clients with thorough and reliable screening services. Sarah's attention to detail and diligent approach have contributed to a 95% client satisfaction rate within her department.
Career Progression
Prior to her current role, Sarah spent over 7 years as an Online Helpdesk Consultant at Capita Travel and Events. In this position, she honed her customer service skills, troubleshooting abilities, and technical expertise, handling a wide range of inquiries and providing effective support to clients. Earlier in her career, Sarah gained valuable experience in customer service at Ritchies.
Academic Background
Sarah holds a diploma in Business Administration from the University of Derby, where she specialized in customer service and office management. Her academic achievements and practical experience have equipped her with a well-rounded skill set to excel in her current role.
Areas of Expertise
- Pre-employment screening and background verification
- Candidate information validation and compliance
- Criminal record searches and employment history checks
- Effective communication and client relationship management
- Attention to detail and analytical problem-solving
Professional Impact
Through her diligent efforts, Sarah has played a pivotal role in maintaining Security Watchdog's strong reputation for reliable and thorough pre-employment screening services. She has been instrumental in streamlining the screening process, resulting in a 20% reduction in turnaround times for client requests. Sarah's commitment to excellence and continuous improvement has earned her the respect of her colleagues and the trust of her clients.
Conclusion
With her extensive experience in customer service, technical support, and pre-employment screening, Sarah Argent is a valuable asset to the Security Watchdog team. Her dedication to providing accurate and compliant screening services, combined with her strong work ethic and problem-solving skills, make her an ideal candidate for organizations seeking a reliable and trusted pre-employment screening officer.
