Sarah Cpm
Vice President Operations, Charlotte, North Carolina, United States
Professional Overview
Sarah Cpm is an accomplished operations executive with extensive experience in the multifamily housing industry. As the Vice President of Operations at Capital Square Living, she oversees the strategic direction and day-to-day management of the company's residential portfolio, driving operational excellence and delivering exceptional resident experiences.
Experience Summary
Current Role
As the Vice President of Operations at Capital Square Living, Sarah is responsible for leading a team of experienced property managers and ensuring the efficient and effective operation of the company's extensive multifamily portfolio. She develops and implements policies, procedures, and best practices to optimize performance, reduce costs, and enhance resident satisfaction. Under her leadership, Capital Square Living has achieved significant operational efficiencies and consistently outperformed industry benchmarks.
Career Progression
Prior to her current role, Sarah held several senior-level positions within the multifamily housing industry. As the Managing Director at Cortland, she was instrumental in driving organizational transformation, streamlining operations, and implementing innovative technologies to improve service delivery. Additionally, she served as the Director of Operations at Cortland, where she honed her skills in property management, asset optimization, and team development.
Earlier in her career, Sarah held positions as the Vice President of Property Management at Oakbrook Corporation and Director at Buckingham Companies, where she demonstrated her expertise in multifamily marketing, operations, and strategic planning.
Academic Background
Sarah holds a Bachelor's degree in Business Administration from the University of North Carolina, Charlotte, with a concentration in Real Estate and Property Management. She is a respected industry thought leader and frequently contributes to industry publications and events.
Areas of Expertise
- Multifamily operations management
- Property performance optimization
- Process improvement and cost reduction
- Resident experience and engagement
- Team leadership and development
- Regulatory compliance and risk management
Professional Impact
Under Sarah's leadership, Capital Square Living has achieved significant operational improvements, including a 15% reduction in operating costs, a 95% resident retention rate, and a 20% increase in net operating income across the portfolio. She has also spearheaded the implementation of innovative property management technologies, resulting in enhanced data-driven decision-making and streamlined workflows.
Conclusion
With over a decade of experience in the multifamily housing industry, Sarah Cpm is a proven operations leader who consistently delivers measurable results. She is committed to driving operational excellence, fostering a culture of innovation, and providing exceptional service to both residents and property owners. As Vice President of Operations at Capital Square Living, Sarah continues to shape the future of the company and the broader multifamily industry.
