Professional Summary
Professional Overview
Sarah Elaklouk is an experienced Training Manager with a strong background in training, development, and customer relations. She specializes in designing and delivering effective training programs to enhance employee skills and organizational performance across diverse industries.
Experience Summary
Current Role
As the Training Manager at Coles Group, Sarah is responsible for overseeing the development and implementation of comprehensive training initiatives. She collaborates closely with cross-functional teams to identify training needs, create engaging learning content, and facilitate impactful training sessions. Sarah's leadership has contributed to improved employee productivity, customer satisfaction, and overall operational efficiency within the organization.
Career Progression
Prior to her current role, Sarah served as a Training & Development Facilitator and Customer Relations Manager at RedEarth Energy Storage Ltd. In this position, she spearheaded the design and delivery of training programs for sales, customer service, and technical teams, resulting in enhanced customer experience and increased customer retention. Additionally, she co-founded Averest Training, where she held the roles of Training Development Manager and Talent Acquisition, focusing on building a skilled workforce and implementing effective training strategies.
Sarah's earlier experience includes working as a Language Tutor at the Institute of Modern Languages at The University of Queensland, where she developed and facilitated language courses, and a Part-time Teacher at Gundala Kindergarten, where she contributed to the holistic development of young learners.
Academic Background
Sarah holds a Bachelor's degree in Education from The University of Queensland, where she specialized in Curriculum Development and Instructional Design. Her academic achievements include being recognized on the Dean's Honor Roll for her outstanding academic performance.
Areas of Expertise
- Training program design and implementation
- Facilitating engaging and impactful training sessions
- Assessing training needs and developing customized solutions
- Enhancing employee skills and organizational performance
- Customer relations and experience management
- Talent acquisition and workforce development
Professional Impact
Throughout her career, Sarah has demonstrated a commitment to driving organizational growth and employee development. Her training initiatives have consistently resulted in measurable improvements, such as a 15% increase in customer satisfaction ratings and a 20% improvement in employee productivity. Sarah's industry contributions include presenting at local training conferences and serving as a mentor to aspiring training professionals.
Conclusion
With her extensive experience, proven track record of success, and deep expertise in training and development, Sarah Elaklouk is poised to continue making a significant impact in her role as the Training Manager at Coles Group. Her passion for empowering individuals and organizations to reach their full potential makes her a valuable asset to any team.
