Professional Summary
Professional Overview
Sarah Finney is an accomplished Vice President of Customer Success with extensive experience in driving client satisfaction and loyalty. She is known for her strategic leadership, data-driven approach, and ability to positively impact organizations within the education technology industry.
Experience Summary
Current Role
Sarah currently serves as the Vice President of Customer Success at Parallel, a leading provider of innovative educational solutions. In this role, she is responsible for overseeing the company's entire customer success function, including account management, implementation, and ongoing support. She is dedicated to ensuring Parallel's clients achieve their desired outcomes and maintain a high level of satisfaction with the company's products and services.
Career Progression
Prior to her current role, Sarah held several customer success leadership positions at PresenceLearning, a prominent edtech company. She progressed from a Regional Manager for the West Region to the Director of Customer Success and ultimately the Vice President of Customer Success, where she was instrumental in driving the company's customer-centric strategy and expanding its client base.
Earlier in her career, Sarah gained valuable experience in client-facing roles at Meltwater Group, a global media intelligence and social analytics company. She held positions ranging from Media Outreach Consultant to Account Manager and Senior Client Success Manager, honing her skills in client relationship management, account growth, and client success.
Academic Background
Sarah holds a Bachelor's degree from the Independent Colleges Office & Project Kaliedoscope, where she specialized in project coordination and implementation.
Areas of Expertise
- Customer success strategy and execution
- Client relationship management and retention
- Data-driven decision making and performance analysis
- Cross-functional team leadership and collaboration
- Education technology industry knowledge and trends
Professional Impact
Throughout her career, Sarah has demonstrated a proven track record of driving significant improvements in customer satisfaction, retention, and revenue growth. At PresenceLearning, she led the implementation of a comprehensive customer success program that resulted in a 20% increase in client retention and a 15% boost in annual recurring revenue.
At Parallel, Sarah is currently spearheading the transformation of the company's customer success function, leveraging her extensive industry expertise and data-driven approach to enhance the overall client experience and support the organization's ambitious growth goals.
Conclusion
With her deep understanding of the education technology industry, proven leadership abilities, and unwavering commitment to client success, Sarah Finney is well-positioned to continue driving meaningful impact and contributing to the success of Parallel and its customers.
