Sarah James-O'Connell - Community Manager

Professional Overview

Sarah James-O'Connell is an experienced Community Manager with a proven track record of building and nurturing thriving online communities. With a diverse background spanning recruitment, language education, and customer service, she brings a well-rounded skill set and a keen understanding of how to drive engagement, foster connections, and deliver exceptional community experiences.

Experience Summary

Current Role

Community Manager at Transition Partners (2021-04-01 to Present)

Responsible for managing and growing Transition Partners' online community of over 15,000 members, facilitating discussions, and organizing community-focused events and initiatives.

Developed and implemented a comprehensive content strategy to keep the community engaged and informed, resulting in a 25% increase in monthly active users.

Collaborated with cross-functional teams to gather and analyze community feedback, inform product roadmaps, and enhance the overall user experience.

Community Manager at crypto girls club (2022-09-01 to Present)

Spearheaded the launch and growth of the crypto girls club community, establishing it as a thriving hub for women in the cryptocurrency and blockchain space.

Curated and shared educational content, facilitated discussions, and organized virtual and in-person events to foster a sense of community and empower members.

Grew the community from 500 to over 2,000 members in the first 6 months, driving a 40% increase in engagement and participation.

Career Progression

Prior to her community management roles, Sarah held various positions in recruitment, language education, and customer service, including:

Senior Recruitment Consultant at Transition Partners (2018-06-01 to 2021-04-01): Excelled in identifying and placing top talent, consistently exceeding quarterly hiring targets by 15%.

Reservations Agent at Sixt rent a car (2017-04-01 to 2018-04-01): Provided exceptional customer service, earning a 95% customer satisfaction rating.

English Second Language Teacher at Iberidiomas (2015-03-01 to 2016-09-01): Developed and delivered engaging language programs, leading to a 20% increase in student enrollment.

Academic Background

Sarah holds a Bachelor of Arts degree in English Literature from the University of Manchester, where she graduated with Honors.

Areas of Expertise

Online community management

Content creation and curation

Engagement strategy and implementation

Data analysis and performance reporting

Cross-functional collaboration and stakeholder management

Customer service and client relations

Language instruction and curriculum development

Professional Impact

Recognized for her ability to build and nurture vibrant online communities, driving measurable growth and engagement.

Praised for her strategic thinking, exceptional communication skills, and adaptability in rapidly changing environments.

Actively contributes to industry discussions and shares best practices through webinars and guest speaking engagements.

Conclusion

With her extensive experience in community management, customer service, and language education, Sarah James-O'Connell is a versatile and impactful professional who excels at fostering strong, engaged communities. Her passion for connecting people, coupled with her data-driven approach and commitment to continuous improvement, make her a valuable asset to any organization looking to establish a thriving, loyal customer base.