Sarah Sharon

Senior Vice President, Global Instructor (Customer) Experience

Professional Overview
Sarah Sharon is a seasoned leader in the fitness and wellness industry, with over 15 years of experience driving exceptional customer and instructor experiences. As the Senior Vice President of Global Instructor (Customer) Experience at Les Mills International, she is responsible for spearheading strategies that enhance the brand's global reach and impact.

Experience Summary

Current Role
In her current role, Sarah oversees the development and implementation of innovative programs, training, and support for Les Mills' global network of fitness instructors. She is instrumental in shaping the company's instructor-centric approach, ensuring that the brand's world-class fitness content is delivered with the highest levels of engagement and satisfaction.

Career Progression
Prior to her current position, Sarah held several leadership roles within Les Mills, including Vice President of Global Instructor (Customer) Experience and Global Operations Director of Instructor (Customer) Experience. She has also served as Vice President of Fitness and Healthy Living, as well as Vice President of Operations, at the YMCA of Metropolitan Chicago, where she gained valuable experience in driving organizational transformation and enhancing member experiences.

Throughout her career, Sarah has demonstrated a strong track record of success in developing and implementing customer-centric strategies, optimizing operational efficiency, and leading high-performing teams. Her diverse background in marketing, operations, and program management has equipped her with a unique perspective that enables her to drive meaningful change within the fitness industry.

Academic Background
Sarah holds a Bachelor's degree in Marketing from the University of Illinois at Urbana-Champaign, where she graduated with high distinction.

Areas of Expertise

• Instructor and customer experience strategy

• Global program development and implementation

• Operational excellence and process optimization

• Fitness industry trends and market insights

• Talent management and leadership development

• Collaborative problem-solving and strategic decision-making

Professional Impact
Under Sarah's leadership, Les Mills has consistently maintained its reputation as a global leader in the fitness industry, with a strong focus on delivering exceptional experiences for both instructors and customers. She has spearheaded initiatives that have led to increased instructor engagement, improved program quality, and enhanced customer satisfaction across the brand's global footprint.

Sarah's industry contributions extend beyond her immediate responsibilities, as she actively participates in industry events, shares her expertise through thought leadership, and mentors up-and-coming professionals in the fitness and wellness space.

Conclusion
With her extensive experience, strategic vision, and commitment to excellence, Sarah Sharon is poised to drive continued success for Les Mills International and further cement the brand's position as a global leader in the fitness and wellness industry.