Sarah Stern

Systems, Enrollment, Expansion
New York, New York, United States

Professional Overview

Sarah Stern is a seasoned education technology professional with extensive experience in customer success, client engagement, and strategic expansion. As the Systems, Enrollment, and Expansion lead at Bezos Academy, she leverages her deep industry knowledge and innovative mindset to drive organizational growth and enhance the user experience for students and educators.

Experience Summary

Current Role

In her current role at Bezos Academy, Sarah is responsible for overseeing the implementation and optimization of critical systems, ensuring seamless enrollment processes, and spearheading the company's expansion initiatives. She collaborates cross-functionally to identify and address evolving customer needs, develop tailored solutions, and scale the organization's reach to serve more learners.

Career Progression

Prior to her role at Bezos Academy, Sarah served as the Director of Customer Success & Partnerships at Kira Learning, where she played a pivotal role in strengthening client relationships, driving product adoption, and forging strategic partnerships. Previously, she held leadership positions at SchoolMint and Schoolrunner, where she was instrumental in enhancing customer education programs, improving data management, and optimizing operational efficiency.

Sarah began her career in education as a secondary English teacher with Teach For America, later transitioning into data management and assessment roles at Crescent City Schools and Sojourner Truth Academy. Her diverse background in both teaching and educational technology has equipped her with a well-rounded perspective and a deep understanding of the challenges faced by schools and districts.

Academic Background

Sarah holds a Bachelor of Arts degree in English from the University of Pennsylvania, where she graduated with honors.

Areas of Expertise

• Educational technology systems and infrastructure

• Enrollment and onboarding processes

• Strategic growth and expansion planning

• Customer success and engagement

• Data-driven decision making

• Project management and cross-functional collaboration

Professional Impact

Throughout her career, Sarah has been recognized for her ability to drive impactful initiatives and deliver measurable results. At Kira Learning, she spearheaded a comprehensive customer success program that led to a 20% increase in client retention and a 35% improvement in product utilization. As the Director of Customer Education at SchoolMint, Sarah designed and implemented a comprehensive training curriculum that resulted in a 15% reduction in support tickets and a 27% increase in user satisfaction.

Conclusion

With her deep expertise in educational technology, customer-centric approach, and proven track record of success, Sarah Stern is poised to make a significant impact in her role at Bezos Academy. She remains committed to leveraging innovative solutions and fostering strong partnerships to expand access to quality education and empower learners across the nation.