Professional Overview
Saranya Selvarajan is a seasoned Technical Support Specialist based in Chennai, India, with a strong background in the IT industry. Her current role at Citi involves providing technical support, with key expertise areas in IT analysis, software engineering, and management information systems, primarily focusing on the financial sector.
Experience Summary
Current Role
As a Technical Support Specialist at Citi since March 2020, Saranya's key responsibilities include resolving technical issues, collaborating with internal teams, and ensuring high-quality support services. Although specific achievements are not detailed, her role underscores her capability to work in a fast-paced environment, contributing to the efficiency and reliability of Citi's technical operations.
Career Progression
Saranya's career has shown a progressive trajectory:
- IT Analyst at Tata Consultancy Services (2016-2019): Highlighting her analytical skills and experience in the IT sector.
- Software Engineer at HCL Technologies (2012-2016): Demonstrating her technical competencies and ability to work in software development.
- Previous roles at Barclays and other organizations have contributed to her broad experience in the IT and financial services sectors.
Academic Background
Saranya holds an MBA in Management Information Systems from Sikkim Manipal University, complemented by a BCA in Computer Science from Vivekanandha College of Education for Women. Her educational background underpins her expertise in both technical and managerial aspects of the IT industry.
Areas of Expertise
Her areas of expertise include:
- Industry-specific skills: Proficiency in the financial and IT sectors.
- Technical competencies: Skilled in software engineering, IT analysis, and technical support.
- Leadership and management capabilities: Proven through her MBA and progressive career roles.
Professional Impact
While specific project details are not provided, Saranya's contributions can be inferred from her role in enhancing technical support and service efficiency at Citi and her previous employers. Her industry contributions are marked by her ability to adapt to diverse IT environments and her commitment to delivering high-quality technical services.
Conclusion
Saranya Selvarajan's professional trajectory is marked by steady growth, from software engineering to technical support specialization, with a focus on the financial services sector. Currently, she is focused on leveraging her technical and managerial expertise to drive service excellence at Citi. Her value proposition lies in her unique blend of IT, financial services experience, and educational background, positioning her as a versatile and effective technical support specialist.
