Sarena Terrell

Experienced Surgery Scheduler and Financial Counselor with a Strong Background in Healthcare Operations

Professional Overview

Sarena Terrell is an accomplished healthcare professional with over 3 years of experience in surgical scheduling and financial counseling. She currently serves as the Surgery Scheduler and Financial Counselor at the prestigious Kansas City Orthopaedic Institute, where she leverages her expertise to optimize patient experiences and facilitate seamless financial processes.

Experience Summary

Current Role

As the Surgery Scheduler and Financial Counselor at Kansas City Orthopaedic Institute, Sarena is responsible for coordinating complex surgical procedures, managing patient schedules, and providing comprehensive financial counseling. In this role, she has demonstrated a keen ability to streamline workflows, improve patient satisfaction, and ensure the financial viability of the organization.

Sarena's outstanding performance has earned her a reputation as a valuable asset to the healthcare team. She has consistently exceeded KPIs for patient scheduling and financial counseling, contributing to the overall success of the institute.

Career Progression

Prior to her current role, Sarena held positions as a Medical Assistant and Patient Service Representative at local healthcare facilities, where she gained invaluable experience in patient-centric operations and financial management. Her steady career progression and proven track record of success have positioned her as a respected healthcare professional within her community.

Academic Background

Sarena holds an Associate's degree in Healthcare Administration from a local community college, where she specialized in medical office operations and patient financial services. Her academic achievements, combined with her practical experience, have provided her with a well-rounded skill set to excel in her current role.

Areas of Expertise

• Surgical Scheduling and Patient Coordination

• Healthcare Financial Counseling and Reimbursement

• Medical Office Operations and Workflow Optimization

• Exceptional Customer Service and Patient Advocacy

• Detailed Data Analysis and Reporting

Professional Impact

Sarena's contributions have had a significant impact on the Kansas City Orthopaedic Institute. She has implemented innovative scheduling practices that have reduced patient wait times by 25% and improved overall patient satisfaction scores by 30%. Additionally, her proactive financial counseling approach has led to a 15% increase in insurance reimbursement rates, positively impacting the organization's bottom line.

Conclusion

With her demonstrated expertise in healthcare operations, financial management, and patient-centric service, Sarena Terrell is poised to continue her professional growth and make a lasting impact in the healthcare industry. Her commitment to excellence and strong track record of success make her a valuable asset to any organization.