Sasha Alastra
Patient Financial Representative | Fort Lauderdale, Florida, United States
Professional Overview
Sasha Alastra is a seasoned Patient Financial Representative with a strong track record of delivering exceptional customer service and financial expertise within the healthcare industry. With a keen focus on optimizing patient experiences and maximizing financial outcomes, Sasha brings a unique blend of technical proficiency and interpersonal skills to her role.
Experience Summary
Current Role
As a Patient Financial Representative at Baptist Health since 2018, Sasha is responsible for managing complex patient accounts, facilitating insurance claims processes, and ensuring timely reimbursement. Her exceptional attention to detail and problem-solving abilities have enabled her to navigate intricate financial systems and secure favorable outcomes for both patients and the organization. Sasha's commitment to providing personalized support and educating patients on financial options has been instrumental in enhancing patient satisfaction and loyalty.
Career Progression
Sasha began her healthcare career as a Patient Account Specialist, where she honed her skills in medical billing, coding, and insurance verification. Her strong analytical capabilities and ability to effectively communicate complex financial information quickly earned her a promotion to her current role as a Patient Financial Representative. Sasha's consistent track record of exceeding performance targets and implementing process improvements has positioned her as a trusted and valued member of the Baptist Health team.
Academic Background
Sasha holds a Bachelor of Science degree in Business Administration from the University of Florida, where she specialized in Finance. Her academic achievements, including Dean's List recognition, demonstrate her commitment to excellence and her ability to excel in a challenging academic environment.
Areas of Expertise
- Medical billing and coding
- Insurance claims processing and reimbursement
- Patient financial counseling and education
- Compliance with healthcare industry regulations
- Implementing process improvements to enhance operational efficiency
- Effective communication and customer service skills
Professional Impact
During her tenure at Baptist Health, Sasha has played a pivotal role in streamlining the patient financial experience. Her innovative approach to resolving complex patient account issues has led to a significant reduction in denials and an increase in first-pass resolution rates, contributing to the organization's overall financial performance. Additionally, Sasha's dedication to patient education has empowered individuals to better understand their financial obligations and make informed decisions, fostering stronger patient-provider relationships.
Conclusion
Sasha Alastra's extensive experience, technical expertise, and commitment to exceptional customer service make her a valuable asset to the healthcare industry. With a proven track record of success and a passion for driving positive patient outcomes, Sasha is well-positioned to continue making meaningful contributions to the financial and operational success of Baptist Health and the patients they serve.
