Savanah Marshall
Director of Patient Financial Services at Clark Regional Medical Center
Professional Overview
Savanah Marshall is an experienced healthcare finance professional with a strong track record in patient financial services management. As the Director of Patient Financial Services at Clark Regional Medical Center, she oversees all aspects of the organization's patient billing, collections, and revenue cycle operations. With her industry expertise and strategic leadership, Savanah drives financial performance improvements and enhances the patient financial experience.
Experience Summary
Current Role
Savanah has served as the Director of Patient Financial Services at Clark Regional Medical Center since 2017. In this role, she is responsible for managing a team of 25 patient financial services professionals, overseeing a $40 million annual revenue cycle budget, and ensuring the effective coordination of all patient billing, collections, and financial assistance processes. Under her leadership, the patient financial services department has achieved a 15% reduction in bad debt and a 20% improvement in patient satisfaction scores.
Career Progression
Prior to her current role, Savanah held the position of Director of Patient Financial Services at Bourbon Community Hospital, where she successfully implemented new revenue cycle optimization strategies that led to a 12% increase in cash collections. Before that, she served as the Patient Access Manager at LifePoint Health®, where she streamlined patient registration and insurance verification processes, resulting in a 25% reduction in patient wait times.
Academic Background
Savanah holds a Bachelor of Science in Healthcare Administration from the University of Kentucky. She is also a Certified Healthcare Financial Professional (CHFP) and a member of the Healthcare Financial Management Association (HFMA).
Areas of Expertise
- Revenue cycle management
- Patient financial services operations
- Hospital billing and collections
- Financial performance improvement
- Patient experience enhancement
- Team leadership and development
Professional Impact
Savanah is a recognized leader in the healthcare finance industry, having presented at several HFMA conferences on best practices for improving patient financial services. She has also contributed to industry publications, sharing her insights on leveraging technology to optimize revenue cycle processes. Savanah's commitment to driving financial performance and enhancing the patient experience has made her a valuable asset to the organizations she has served.
Conclusion
With her extensive experience in patient financial services management and her proven ability to drive operational and financial improvements, Savanah Marshall is poised to continue making a significant impact in the healthcare industry. Her strategic leadership, industry expertise, and focus on patient-centric solutions make her a valuable addition to any healthcare organization.
