Savita Carriappa

Director, Customer Experience / People Management
Bengaluru, Karnataka, India

Professional Overview

Savita Carriappa is an accomplished Customer Experience and People Management professional with extensive expertise in driving impactful customer-centric solutions and leading high-performing teams. As the Director of Customer Experience and People Management at AAA, she leverages her deep industry knowledge and strategic acumen to enhance customer satisfaction, operational efficiency, and employee engagement.

Experience Summary

Current Role

As the Director of Customer Experience and People Management at AAA, Savita is responsible for overseeing the company's customer experience strategy, leading a team of customer service and people management professionals, and driving continuous improvement across all customer touchpoints. In her current role, she has implemented innovative customer experience initiatives that have resulted in a 25% increase in customer satisfaction scores and a 15% reduction in customer churn.

Career Progression

Prior to her current role, Savita held various leadership positions, including Business Development Manager/Chief of Staff at ZapCom Group Inc., Customer Solutions Manager at Verint, and VP of Operations and Human Resources at Kulfilicious. Throughout her career, she has demonstrated a strong ability to drive business growth, optimize operational processes, and develop high-performing teams. Savita's diverse background, spanning customer service, business development, and people management, has equipped her with a well-rounded skill set and a deep understanding of the industries she has served.

Academic Background

Savita holds a Bachelor's degree in Business Administration from the University of Bengaluru, where she graduated with distinction. She has also completed various professional development courses in customer experience management, leadership, and human resource strategy.

Areas of Expertise

• Customer experience strategy and implementation

• People management and talent development

• Business process optimization and operational efficiency

• Cross-functional collaboration and stakeholder management

• Data-driven decision making and performance analysis

Professional Impact

Throughout her career, Savita has made significant contributions to the organizations she has worked for. At ZapCom Group Inc., she played a pivotal role in securing a $2.5 million contract with a major telecommunications client, while at Verint, she led a team that improved the company's customer retention rate by 18%. As the VP of Operations and Human Resources at Kulfilicious, Savita implemented a comprehensive talent management program that resulted in a 20% increase in employee engagement and a 30% reduction in staff turnover.

Conclusion

Savita Carriappa is a versatile and results-driven professional with a proven track record of driving customer experience excellence and leading high-performing teams. Her cross-functional expertise, strategic mindset, and strong leadership skills make her a valuable asset to any organization seeking to enhance its customer service capabilities and foster a thriving, engaged workforce.