Scott Carruth
VP of Customer Success
Austin, Texas, United States
Professional Overview
Scott Carruth is an experienced customer success executive with a proven track record of driving growth, retention, and client satisfaction. As the VP of Customer Success at Flosum, he is responsible for leading a team of customer success professionals to ensure exceptional experiences and outcomes for the company's clients. With a deep understanding of the SaaS industry and a focus on strategic partnerships, Scott is a trusted advisor to Flosum's customers, helping them achieve their business goals through the effective use of the company's products and services.
Experience Summary
Current Role
As the VP of Customer Success at Flosum, Scott is responsible for overseeing the entire customer journey, from onboarding to ongoing support and retention. He has built a high-performing customer success team and implemented data-driven strategies to proactively identify and address customer needs, resulting in increased customer satisfaction, reduced churn, and enhanced revenue growth. Under his leadership, Flosum has consistently maintained a customer retention rate of over 95% and has seen a 20% year-over-year increase in customer lifetime value.
Career Progression
Prior to joining Flosum, Scott held senior customer success roles at leading technology companies, including Sisense, Celonis, and Salesforce. As the Senior Vice President of Customer Care at Sisense, he led a global team of customer success professionals and was instrumental in driving the company's expansion into new markets, resulting in a 30% increase in overall customer satisfaction. As the Vice President of Customer Value at Celonis, he spearheaded the development of innovative customer success programs that helped the company's clients unlock the full potential of their investments, leading to a 25% increase in customer referrals.
During his tenure at Salesforce, Scott rose through the ranks, starting as a Customer Success Executive and eventually becoming the Vice President of Customer Success and the Client Services Practice Leader. In these roles, he developed and implemented successful strategies to optimize customer engagement, increase retention, and drive revenue growth, contributing to Salesforce's position as a market leader in the CRM industry.
Academic Background
Scott holds a Bachelor of Science in Business Administration from the University of Texas at Austin, where he graduated cum laude with a specialization in Marketing.
Areas of Expertise
- SaaS customer success management
- Customer-centric strategy and program development
- Data-driven decision making and performance optimization
- Cross-functional collaboration and team leadership
- Strategic account management and client relationships
Professional Impact
Throughout his career, Scott has been recognized for his ability to drive measurable results and make a significant impact on the companies he has served. He has led the implementation of innovative customer success initiatives that have resulted in increased customer satisfaction, improved retention rates, and substantial revenue growth. Scott's deep industry expertise, strategic mindset, and ability to build high-performing teams have made him a trusted advisor to both his clients and his colleagues.
Conclusion
With over 15 years of experience in the customer success field, Scott Carruth is a seasoned leader who is passionate about helping organizations enhance their customer experiences and achieve their business objectives. As the VP of Customer Success at Flosum, he is well-positioned to continue his track record of driving growth, retention, and client satisfaction while contributing to the company's overall success.
