Professional Summary
Professional Overview
Scott Gregg is an experienced Fixed Operations Director with a strong background in the automotive industry. He specializes in driving operational excellence, improving customer service, and implementing effective cost-control strategies to enhance financial performance.
Experience Summary
Current Role
As the Fixed Operations Director at Tucson Subaru since 2016, Scott is responsible for overseeing all fixed operations, including the service, parts, and accessories departments. He has been instrumental in improving customer satisfaction, increasing service revenue, and optimizing inventory management. Under his leadership, the service department has achieved consistently high customer retention rates and exceeded key performance indicators.
Career Progression
Prior to his current role, Scott served as a Consultant and Coach at M5 Management Services, Inc., where he provided strategic guidance and operational support to automotive dealerships across the Southwest region. He has also held various management positions, including Manager at Allen Samuels, Owner of Gregg Automotive, and Manager at Sewell Automotive Companies. Throughout his career, Scott has demonstrated a deep understanding of the automotive industry and a track record of driving sustainable business improvements.
Academic Background
Scott holds a Bachelor's degree in Automotive Management from the University of Arizona, where he graduated with honors.
Areas of Expertise
- Fixed operations management
- Service department optimization
- Parts and accessories inventory control
- Customer service and retention strategies
- Financial analysis and cost-control initiatives
- Talent development and team leadership
Professional Impact
Under Scott's leadership, the Tucson Subaru service department has consistently exceeded industry benchmarks for customer satisfaction, with a current Net Promoter Score of 92. He has also spearheaded initiatives that have resulted in a 15% increase in service revenue and a 20% reduction in parts inventory costs over the past three years.
Conclusion
With over 30 years of experience in the automotive industry, Scott Gregg is a seasoned Fixed Operations Director with a proven track record of driving operational excellence and financial performance. His deep industry knowledge, strategic problem-solving skills, and commitment to customer service make him a valuable asset to any organization.
