Scott Walker – CEO, ethosIQ
Professional Background and Experience
Scott Walker is the Founder and Chief Executive Officer (CEO) of ethosIQ, a technology company based in Houston, Texas. With over 25 years of high-tech executive experience, Walker's career is marked by substantial contributions to various renowned companies, such as GSA, Apple, Microsoft, Ticketmaster, and Nike. Before founding ethosIQ, he gained valuable experience working for Genesys, a leading provider of customer experience and call center technology. Walker's extensive background encompasses behavioral analysis and persona management, evident from his frequent professional insights shared on LinkedIn and industry forums.
CEO Role and Achievements at ethosIQ
Scott Walker founded ethosIQ in 2009. Under his leadership, ethosIQ has developed award-winning software solutions designed to collect, aggregate, and present data from multiple disparate systems. The company's innovative approach allows contact centers to enhance efficiencies and reduce operational costs by transforming siloed data into actionable insights in real-time. The company's primary products include:
- Customer Engagement Platform (CEP): A source-agnostic data collector that integrates data from various sources.
- ethosAnalytics (eA): A customizable analytics dashboard providing real-time business insights.
- BPO Optimizer: Enhances visibility and management of vendor contracts and resources.
- License Resource Manager: Manages asset usage, compliance, and forecasting to prevent audit issues.
Notable Projects and Contributions
Walker has led ethosIQ in facilitating transformative journeys for numerous clients. Notably, ethosIQ's first data collector project in 2011 for the Republican National Committee yielded a highly successful sentiment-based fundraising analysis, achieving a 20% click-through rate by analyzing Twitter data for sentiment.
Recent Initiatives and Innovations
Scott Walker has actively spearheaded several new initiatives at ethosIQ, focusing on utilizing advanced technologies to deliver superior customer experiences:
- AI and CX Integration: ethosIQ's AI team has expertise in harnessing artificial intelligence for optimized customer experiences.
- Callback Data Capture Technology: Enhances data accuracy and efficiency in forecasting and scheduling.
- Sentiment Analysis Technology: Monitors sentiment across multiple media platforms, supporting analyses in 120+ languages.
Strategic Vision and Company Values
Walker emphasizes ethosIQ’s commitment to staying ahead of technology trends and maintaining strong client partnerships. His visionary approach is balanced with realistic, actionable strategies, a trait highlighted by peers and industry professionals. The company’s solutions are meticulously tailored to clients' specific needs, ensuring they leverage existing infrastructures for optimal results.
Contact and Company Information
- Location: Houston, Texas
- Website: [ethosIQ LinkedIn](https://www.linkedin.com/company/ethosiq)
- Noteworthy Date: ethosIQ was certified as a Veteran's Business Enterprise™ (VBE) in June 2021.
Scott Walker's leadership continues to drive ethosIQ’s growth and innovation, positioning the company as a distinguished player in the data analytics and contact center technology industry.
