Selena Rodriguez
Patient Financial Services Supervisor | Reno, Nevada, United States
Professional Overview
Selena Rodriguez is an experienced Patient Financial Services Supervisor with a strong background in healthcare administration and financial operations. Leveraging her expertise in patient accounts management, collections, and revenue cycle optimization, she has made significant contributions to enhancing financial performance and patient satisfaction at Reno Orthopedic Center.
Experience Summary
Current Role
As the Patient Financial Services Supervisor at Reno Orthopedic Center, Selena oversees the day-to-day operations of the patient accounts department. Her key responsibilities include:
- Managing a team of Collections Representatives to ensure timely and accurate billing, claims processing, and collections
- Developing and implementing innovative strategies to improve revenue cycle efficiency and reduce account receivables
- Fostering collaborative relationships with insurance providers to streamline claims resolution and maximize reimbursements
- Analyzing financial data to identify trends and opportunities for process improvements
- Providing training and professional development to the patient financial services team
Under Selena's leadership, the patient accounts department has achieved a 20% reduction in days sales outstanding and a 15% increase in first-pass claims resolution rate, contributing to the overall financial stability and growth of the organization.
Career Progression
Selena's career at Reno Orthopedic Center has been marked by a steady progression of increased responsibilities and achievements. She initially joined the organization as an Administrative Clerk in 2014, quickly demonstrating her aptitude for healthcare administration and financial management. Over the next few years, she took on roles as an Accounts Payable Clerk and Collections Representative, honing her skills in patient accounts, billing, and collections.
In 2023, Selena's exceptional performance and leadership abilities were recognized with her promotion to the position of Patient Financial Services Supervisor. In this role, she has leveraged her deep understanding of the healthcare industry and her ability to optimize financial processes to drive meaningful improvements in the organization's revenue cycle operations.
Academic Background
Selena holds a Bachelor of Science degree in Healthcare Administration from the University of Nevada, Reno. During her studies, she maintained a strong academic record, graduating cum laude and demonstrating a keen interest in the intersection of finance, technology, and patient-centered care.
Areas of Expertise
- Patient accounts management
- Revenue cycle optimization
- Medical billing and collections
- Insurance claims processing and reimbursement
- Financial reporting and data analysis
- Team leadership and personnel management
- Process improvement and workflow optimization
Professional Impact
Selena's contributions to Reno Orthopedic Center have been instrumental in enhancing the organization's financial performance and patient satisfaction. Her innovative approaches to revenue cycle management have led to significant improvements in key metrics, such as the reduction in days sales outstanding and the increase in first-pass claims resolution rate. Selena's leadership and strategic vision have positioned the patient financial services department as a vital contributor to the organization's overall success.
Conclusion
With her comprehensive expertise in healthcare administration, financial operations, and team management, Selena Rodriguez is poised to continue making a meaningful impact on the financial health and patient-centric service delivery of Reno Orthopedic Center. Her commitment to excellence and her ability to drive positive change make her a valuable asset to the organization and a respected leader in the healthcare industry.
