Selena Rodriguez
Patient Financial Services Supervisor
Professional Overview
Selena Rodriguez is a seasoned healthcare professional with extensive expertise in patient financial services. As the Patient Financial Services Supervisor at Reno Orthopedic Center, she oversees the efficient management of patient accounts, ensuring accurate billing, collections, and financial counseling.
Experience Summary
Current Role
In her current role as Patient Financial Services Supervisor, Selena is responsible for leading a team of dedicated professionals in providing exceptional customer service to patients. She oversees the entire patient financial services operations, including billing, collections, and financial assistance programs. Selena's strategic approach and strong analytical skills have enabled her to optimize workflow processes, resulting in improved revenue cycle management and patient satisfaction.
Career Progression
Selena's career at Reno Orthopedic Center spans over eight years, during which she has demonstrated a consistent commitment to excellence and professional growth. She started as an Administrative Clerk, quickly advancing to Accounts Payable Clerk and Collections Representative. Her outstanding performance and dedication to continuous improvement earned her the promotion to her current role as Patient Financial Services Supervisor, where she leverages her extensive industry knowledge and leadership abilities to drive positive outcomes for the organization.
Academic Background
Selena holds a Bachelor of Science in Business Administration from the University of Nevada, Reno, with a concentration in Healthcare Management. Her academic achievements and specialized education have equipped her with a strong foundation in the principles of healthcare finance, patient-centered care, and operational efficiency.
Areas of Expertise
- Patient account management and billing
- Collections and revenue cycle optimization
- Financial counseling and patient advocacy
- Team leadership and process improvement
- Healthcare industry regulations and compliance
Professional Impact
As Patient Financial Services Supervisor, Selena has played a crucial role in enhancing the overall financial performance of Reno Orthopedic Center. Her proactive approach to identifying and resolving billing discrepancies has led to a significant reduction in days in accounts receivable, contributing to the organization's financial stability. Additionally, Selena's commitment to patient-centric care has resulted in improved patient satisfaction scores, as she and her team work diligently to address patient concerns and provide comprehensive financial guidance.
Conclusion
Selena Rodriguez's extensive experience, industry expertise, and leadership abilities make her a valuable asset to Reno Orthopedic Center. Her dedication to continuous improvement and her ability to drive positive change within the patient financial services department position her as a respected and influential professional in the healthcare industry.
