Shadi Barakeh

Chief Operating Officer (COO)

Lockport, Illinois, United States

Professional Overview

Shadi Barakeh is an accomplished operations and marketing executive with over 15 years of experience driving strategic growth and operational excellence across the travel and technology sectors. As the Chief Operating Officer (COO) of Barakeh Travel and the Co-Founder & Chief Marketing Officer of Centric Prime, Shadi leverages his exceptional leadership skills and deep industry expertise to optimize business processes, enhance customer experiences, and propel organizational success.

Experience Summary

Current Roles

Chief Operating Officer (COO) at Barakeh Travel (2012-01-01 to Present)

• Oversees all day-to-day operations, including strategic planning, financial management, and resource allocation

• Implemented streamlined workflows and automated systems, increasing operational efficiency by 25%

• Cultivated a strong, collaborative team culture that has driven a 30% improvement in customer satisfaction ratings

Co-Founder & Chief Marketing Officer at Centric Prime (2024-12-01 to Present)

• Spearheaded the launch of a pioneering travel technology platform, positioning Centric Prime as an industry disruptor

• Developed and executed impactful marketing campaigns that have contributed to a 50% increase in user acquisition

• Leveraged data-driven insights to optimize the customer journey, resulting in a 35% boost in customer retention

Career Progression

Co-Founder - Chief Executive Officer at Tasweeqi (2024-03-01 to 2024-12-01)

• Led the strategic vision and operational direction of a successful digital media startup

• Grew the company's customer base by 80% and expanded into new international markets

Certified Master Broker at Instant Trucks Inc. (2014-01-01 to 2016-01-01)

• Consistently exceeded sales targets and achieved a 95% customer satisfaction rating

• Recognized for outstanding performance, earning the "Certified Master Broker" distinction

Corporate IT Trainer and Support at Mintel International Group (2007-05-01 to 2010-02-01)

• Provided comprehensive IT training and technical support to global teams, ensuring seamless operations

• Implemented process improvements that enhanced productivity and reduced support tickets by 20%

Sales & Ticketing Manager at Malley's & Barakeh Travel (2004-02-01 to 2012-01-01)

• Drove revenue growth and optimized sales processes, leading to a 15% increase in annual bookings

• Developed and mentored a high-performing team, contributing to a 95% employee retention rate

Academic Background

Bachelor of Business Administration, Marketing
University of Illinois at Chicago

Areas of Expertise

• Operations Management

• Strategic Planning and Implementation

• Digital Marketing and Branding

• Business Process Optimization

• Talent Development and Team Building

• Data-Driven Decision Making

Professional Impact

• Spearheaded the successful launch of a cutting-edge travel technology platform, cementing Centric Prime's position as an industry disruptor

• Leveraged data-driven insights to enhance customer experiences, resulting in a 35% improvement in customer retention

• Cultivated a collaborative, high-performing team culture that has driven a 30% increase in customer satisfaction at Barakeh Travel

Conclusion

With his exceptional track record of operational excellence, strategic leadership, and innovative thinking, Shadi Barakeh is poised to continue driving transformative change and sustainable growth in the travel and technology industries. His unwavering commitment to optimizing business processes, empowering teams, and delivering exceptional customer experiences positions him as a valuable asset to any organization seeking to thrive in a rapidly evolving marketplace.