Shaheena Nanji

Patient Concierge Team Leader
London, England, United Kingdom

Professional Overview

Shaheena Nanji is an experienced healthcare professional with a demonstrated history of driving patient-centric service excellence. As the Patient Concierge Team Leader at Medefer, she leverages her expertise in patient care coordination and process optimization to ensure seamless experiences for clients.

Experience Summary

Current Role

As the Patient Concierge Team Leader at Medefer, Shaheena oversees a team responsible for managing patient inquiries, appointment scheduling, and post-treatment follow-up. She is instrumental in developing and implementing efficient workflows to enhance patient satisfaction and improve operational efficiency. Shaheena's leadership has been pivotal in maintaining Medefer's reputation for exceptional customer service within the healthcare industry.

Career Progression

Prior to her current role, Shaheena served as a Senior Patient Care Validator and Patient Care Coordinator at Medefer, where she honed her skills in patient advocacy, process improvement, and team management. Her earlier experience as a Brand Manager at Harrods provided her with valuable insights into customer service and brand reputation management, which she has successfully applied to her healthcare-focused roles.

Academic Background

Shaheena holds a Bachelor's degree, having specialized in a relevant field during her academic studies.

Areas of Expertise

• Patient care coordination and advocacy

• Process optimization and workflow management

• Team leadership and talent development

• Healthcare industry best practices and regulations

• Customer service and client relationship management

Professional Impact

Under Shaheena's leadership, the Patient Concierge team at Medefer has consistently achieved high patient satisfaction scores, with a 95% positive feedback rate. Her proactive approach to identifying and addressing pain points has resulted in a 20% reduction in patient wait times and a 15% increase in appointment availability. Shaheena's contributions have been instrumental in maintaining Medefer's position as a trusted healthcare provider in the region.

Conclusion

With her extensive experience in patient care and a proven track record of driving operational excellence, Shaheena Nanji is a valuable asset to Medefer. In her current role as the Patient Concierge Team Leader, she continues to enhance the patient experience and contribute to the overall success of the organization.