Professional Overview

Shaili Shikha is a seasoned professional currently serving as a Cloud Service Operations Manager at Unilever, leveraging expertise in IT service operations, cloud services, and leadership to drive operational excellence. Key areas of expertise include cloud service management, IT service operations, and change management, with a strong focus on the technology and consumer goods industries.

Experience Summary

Current Role

As Cloud Service Operations Manager at Unilever, Shaili is responsible for overseeing cloud service operations, ensuring seamless delivery of cloud services, and driving process improvements. With a strong background in IT service operations, Shaili has made significant contributions to Unilever's cloud service operations, although specific achievements are not detailed.

Career Progression

Shaili's career progression is marked by notable roles, including Influencer and Coach at Shaili Chikara, Delivery Excellence Lead at DXC Technology, Operations Lead at CGI, Assistant Manager at Ericsson India, and Consultant at Ericsson India. These roles have contributed to Shaili's growth as a professional, with increasing responsibilities and contributions to the IT service operations and management domains.

Academic Background

Shaili holds a Bachelor of Technology in Electrical, Electronics, and Communications Engineering from Inderprastha Engineering College, providing a foundation in engineering and technology.

Areas of Expertise

Shaili's expertise spans industry-specific skills such as cloud service management, IT service operations, and change management. Technical competencies include proficiency in cloud services, IT service management, and operational process improvement. Leadership and management capabilities are evident through roles that involved overseeing teams, driving process improvements, and contributing to organizational growth.

Professional Impact

While specific projects or initiatives are not detailed, Shaili's contributions to the technology and consumer goods industries are significant, with a focus on driving operational excellence and process improvements.

Conclusion

Shaili Shikha's professional trajectory is marked by growth, increasing responsibilities, and contributions to the IT service operations and management domains. Currently focused on cloud service operations management at Unilever, Shaili's value proposition lies in expertise, leadership, and the ability to drive operational excellence and process improvements, making them a valuable asset to organizations seeking to enhance their cloud service operations and IT service management capabilities.