Shaina Robertson-Brown

BDR Candidate | Customer Success Manager

Professional Overview

Shaina Robertson-Brown is a versatile and experienced professional with a diverse background in information technology, customer success, and business development. She currently serves as a BDR Candidate at RE:WORK TRAINING and a Customer Success Manager at ShyftOff, where she leverages her technical expertise and customer-centric approach to drive business growth and client satisfaction.

Experience Summary

Current Roles

BDR Candidate, RE:WORK TRAINING (2024-09-01 to Present)

Responsible for prospecting, lead generation, and nurturing potential clients to support the company's sales initiatives

Collaborates cross-functionally with marketing and sales teams to develop and execute targeted outreach strategies

Demonstrates strong communication and negotiation skills to effectively engage with prospects and convert leads into opportunities

Customer Success Manager, ShyftOff (2020-08-01 to Present)

Manages a portfolio of key accounts, ensuring exceptional customer experiences and driving client retention and expansion

Proactively identifies and addresses customer needs, while advocating for their interests within the organization

Collaborates with cross-functional teams to implement effective solutions and drive continuous improvement

Career Progression

Information Technology Team Lead, Cognosante (2018-09-01 to 2019-06-01)

Provided leadership and technical guidance to a team of IT analysts, ensuring efficient service delivery and issue resolution

Streamlined IT processes and implemented new technologies to enhance productivity and user satisfaction

Lead IT Analyst | Systems Admin | Desktop Software Analyst, A.T. Still University's Arizona School of Health Sciences (2018-08-01 to 2023-08-01)

Served as a subject matter expert in various IT disciplines, including systems administration, desktop software support, and application management

Contributed to the implementation and maintenance of critical IT infrastructure and applications, ensuring reliability and security

IT Lead Application Support Analyst, City Club Apartments (2018-01-01 to 2018-06-01)

Provided lead-level support and troubleshooting for enterprise applications, ensuring seamless operations and user productivity

Information Technology Support Analyst L1-L2 Team Lead, CareTech (2014-01-01 to 2018-01-01)

Managed a team of IT support analysts, driving operational excellence and continuous service improvement

Served as a technical resource and liaison between the IT department and business units

Academic Background

Bachelor of Science in Information Technology, A.T. Still University

Areas of Expertise

Information Technology Support and Administration

Customer Relationship Management

Business Development and Sales Enablement

Team Leadership and Collaboration

Problem-Solving and Analytical Thinking

Professional Impact

Implemented innovative IT solutions that improved operational efficiency and user satisfaction by 25%

Spearheaded the migration of critical business applications, ensuring a seamless transition and minimal disruption to operations

Consistently recognized for exceptional customer service, earning top performance awards and positive client feedback

Conclusion

With her extensive background in information technology, customer success, and business development, Shaina Robertson-Brown is a versatile and valuable asset. Her proven track record of driving operational excellence, delivering exceptional customer experiences, and contributing to business growth positions her as a dynamic and forward-thinking professional. Shaina is poised to continue making a significant impact in her current and future roles.