LinkedIn: [Shameel Abdulla](http://www.linkedin.com/in/shameelabdulla)
Executive Summary
Shameel Abdulla is the Co-Founder and CEO of Clootrack, a real-time customer experience (CX) analytics platform leveraging advanced AI-driven insights for leading brands globally. As a veteran serial entrepreneur with nearly two decades of expertise, Abdulla’s background encompasses technology, product management, and executive leadership within the SaaS, analytics, and consumer technology domains.
Professional Background
Current Role
- Chief Executive Officer, Clootrack
Based in New York, NY, Shameel Abdulla oversees Clootrack, known for its AI-powered platform that provides actionable insights into CX drivers and market research. Under his leadership, Clootrack has positioned itself as a go-to partner for major enterprises seeking measurable improvements in customer experience and business outcomes.
- Forbes Technology Council Member
His membership affirms his standing as an innovation leader and thought influencer within the technology sector.
Previous Experience
- Co-Founder & CEO, Jiffstore (2013–2016)
Early B2C grocery delivery startup experience, indicating a strong grasp of consumer technology, operational scaling, and venture building.
Education
- Indian School of Business – Details unspecified.
- College of Engineering, Trivandrum
B.Tech. in Applied Electronics and Instrumentation, 2001–2005.
Clootrack – Company Context
Clootrack operates as a B2B SaaS provider of customer experience and market research analytics, utilizing a patented AI engine for unsupervised analysis of structured and unstructured data.
- Key Markets Served: Retail, insurance, banking, healthcare, and e-commerce sectors.
- Flagship Capabilities:
- Advanced natural language processing for deep customer insight extraction
- Real-time analytics, enabling brands to identify drivers of adoption and churn
- Recent Notable Partnerships:
- Aster Pharmacy: Collaboration focused on redefining and elevating healthcare experiences in the Middle East.
- Kotak Mahindra General Insurance: CX improvement through implementation of Clootrack’s analytics.
- PointClickCare: Engagement supporting patient and customer data experience optimization.
- Product Innovation: Launch of AI features such as generative analysis modules (e.g., ProbeTrack for large-scale qualitative interviews) and Clootrack Neo for enhanced insights workflow.
Industry Position:
- Recognized among The Most Promising Market Research Companies – 2023 (Insights Success).
- Frequently cited for enabling CX professionals to achieve measurable ROI (references to “38X+ ROI guaranteed” in leadership communication).
- Glassdoor rating: 4.2/5 from 77+ reviews, reflecting above-average employee satisfaction—indicative of effective executive leadership and positive culture.
Leadership Style and Organizational Impact
Shameel Abdulla is consistently described as sharp, technically adept, and committed to operational excellence. Multiple public references note his direct involvement in candidate interviews and emphasis on fair, transparent processes, highlighting a hands-on and people-centric leadership approach. Peers and direct reports laud his accessibility and support, directly attributing strong workforce engagement and team loyalty to his influence.
- Abdulla has a track record of building culture around open communication, transparency, and innovation.
- Under his tenure, Clootrack has adopted an agile approach to product-market fit, iterating solutions in direct response to evolving client business contexts.
Professional Interests and Public Engagement
- Expertise in Due Diligence and Private Equity: Frequently speaks at industry events, notably in the context of alternative data and analytics for investment, CX optimization, and digital transformation.
- Thought Leadership: Regular contributor/commentator in Forbes Technology Council, TechCrunch, and industry events focusing on next-gen analytics, AI, and customer-centric business transformation.
- Recent Public Appearances:
- Genesys Xperience 2024 (Denver)
- X4 Experience Management Summit 2024 (Salt Lake City)
- As a speaker and panelist, Abdulla advocates for data-driven organizational growth, the effective use of AI in market research, and operationalizing customer feedback at scale.
Additional Notes
- Geographic Mobility: Recently relocated from India to the US (New York), indicating openness to global opportunities and partnerships.
- Professional Recognitions: Often included in “Top CEO” and “Promising Entrepreneur” lists in analytics and SaaS verticals.
Actionable Insights
- Decision Maker: As CEO and founder, Abdulla is the primary stakeholder for initiatives involving technology partnerships, product integrations, and solution growth opportunities at Clootrack.
- Growth Orientation: Demonstrated interest in expanding technological capabilities and forming strategic alliances in healthcare, BFSI, and digital commerce.
- Innovation-Driven: Open to cutting-edge AI and analytics solutions that further enhance Clootrack’s offering or enable new customer value.
Contact Channels:
- [LinkedIn Profile for Direct Outreach](http://www.linkedin.com/in/shameelabdulla)
- Headquarters: New York, NY, US
- Publicly accessible through Clootrack’s corporate communication channels and major industry events.
Summary Statement:
Shameel Abdulla embodies the profile of a technically skilled, visionary founder-CEO with proven ability to scale AI-driven analytics ventures, establish high-trust strategic partnerships, and lead organizations through rapid product innovation and global expansion. His role at Clootrack positions him as an influential leader actively engaged in industry transformation around customer experience and actionable data.
