Shana Anderson

Director, Patient Financial Services

Professional Overview
Shana Anderson is an accomplished healthcare finance executive with over a decade of experience in patient financial services. As the Director of Patient Financial Services at Ashe Memorial Hospital, she oversees all aspects of the hospital's revenue cycle management, including billing, claims processing, and patient collections. Shana's expertise spans financial operations, team leadership, and strategic initiatives that drive improved financial performance and patient satisfaction.

Experience Summary

Current Role
Shana currently serves as the Director of Patient Financial Services at Ashe Memorial Hospital, a 120-bed acute care facility in West Jefferson, North Carolina. In this role, she is responsible for managing a team of 25 finance professionals and ensuring the efficient and compliant execution of all patient financial services. Under Shana's leadership, the department has achieved a 97% clean claims rate and reduced accounts receivable by 15% over the past two years.

Career Progression
Prior to her current position, Shana held various finance and revenue cycle management roles at regional healthcare organizations. She began her career as a Patient Accounts Representative at Watauga Medical Center, where she quickly demonstrated her aptitude for process improvement and team leadership. Shana subsequently advanced to supervisory and management positions, honing her skills in revenue cycle optimization, staff development, and strategic planning.

Academic Background
Shana holds a Bachelor of Science in Business Administration from Appalachian State University, where she graduated cum laude. She is a Certified Healthcare Financial Professional (CHFP) and maintains active memberships with the Healthcare Financial Management Association (HFMA) and the National Association of Healthcare Access Management (NAHAM).

Areas of Expertise

• Revenue cycle management

• Patient financial services operations

• Team leadership and development

• Process improvement and optimization

• Healthcare financial compliance

• Strategic planning and implementation

Professional Impact
During her tenure at Ashe Memorial Hospital, Shana has spearheaded several initiatives that have significantly improved the hospital's financial performance and patient experience. She led the implementation of a new patient billing system, which resulted in a 20% reduction in billing errors and a 12% increase in patient collections. Shana has also been instrumental in developing and executing a comprehensive staff training program, enabling her team to provide exceptional customer service and navigate complex financial regulations.

Conclusion
Shana Anderson is a dynamic and results-oriented healthcare finance executive with a proven track record of driving operational efficiencies and financial success. Her deep understanding of the patient financial services landscape, coupled with her exceptional leadership skills, make her a valuable asset to the Ashe Memorial Hospital team. Shana is committed to continuously improving the hospital's financial performance and enhancing the overall patient experience.