Shane Cashman

Sales Operations Manager

Professional Overview
Shane Cashman is an experienced sales operations professional with a proven track record of driving efficiency and optimization within high-growth technology organizations. As the Sales Operations Manager at ServiceNow, he leverages his expertise in data analysis, process improvement, and cross-functional collaboration to enable the sales team to achieve their strategic objectives.

Experience Summary

Current Role
As the Sales Operations Manager at ServiceNow, Shane is responsible for overseeing the company's sales operations processes and systems. He works closely with the sales leadership team to identify and implement operational enhancements that streamline workflows, improve data accuracy, and enhance the overall sales performance. Under his guidance, the sales operations team has implemented new forecasting models, automated key reporting processes, and optimized territory and quota management, resulting in significant productivity gains and revenue growth.

Career Progression
Prior to his current role, Shane held a series of progressively responsible positions within the sales operations and business operations functions at EMC. As a Senior Global Business Operations Analyst, he led the deployment of a new customer relationship management (CRM) platform, which improved data visibility and enabled more informed decision-making across the organization. Earlier in his career, Shane gained valuable experience as a Global Business Operations Analyst and Associate Business Operations Analyst, where he honed his skills in data analysis, process optimization, and cross-team collaboration.

Academic Background
Shane holds a Bachelor of Science degree in Business Administration from the University of Massachusetts Lowell, where he graduated with honors.

Areas of Expertise

• Sales operations management

• Data analysis and reporting

• Process improvement and automation

• CRM system implementation and optimization

• Cross-functional collaboration and stakeholder management

Professional Impact
During his time at ServiceNow, Shane has been instrumental in driving the sales operations team's initiatives, which have resulted in a 15% increase in sales productivity and a 20% improvement in forecast accuracy. Additionally, he has played a key role in the successful integration of two acquired companies, ensuring a seamless transition of their sales operations processes and systems.

Conclusion
With his extensive experience in sales operations and a demonstrated ability to drive process optimization and performance improvements, Shane Cashman is a valuable asset to ServiceNow. He is committed to continuously enhancing the company's sales operations capabilities and contributing to the overall success of the organization.