Shankha Saha
Sales Processing Specialist | Bengaluru, Karnataka, India
Professional Overview
Shankha Saha is a seasoned Sales Processing Specialist with over a decade of experience in the technology industry. Skilled in handling complex sales operations, order management, and customer-centric service delivery, Shankha has developed a strong expertise in supporting global enterprises with their business growth initiatives.
Experience Summary
Current Role
As a Sales Processing Specialist at Hewlett Packard Enterprise, Shankha is responsible for managing the end-to-end sales order processing and fulfillment lifecycle. He works closely with cross-functional teams to ensure timely and accurate order processing, while identifying opportunities to streamline operations and enhance customer satisfaction.
Career Progression
Prior to his current role, Shankha held various positions at Oracle, where he leveraged his language proficiency and technical expertise to excel in deal management and global shared services. As a Lead Specialist in the Global SSC, he played a pivotal role in driving process improvements and implementing best practices to enhance the overall customer experience.
Shankha's career trajectory also includes roles as a Senior Deal Specialist and Deal Specialist in Oracle's APAC Deal Management Service, where he demonstrated his ability to effectively manage complex sales contracts and negotiations, with a particular focus on the Chinese market. Earlier in his career, he gained valuable experience in order management and software testing at Oracle and Mphasis, respectively.
Academic Background
Shankha holds a Bachelor's degree in Computer Science and Engineering, equipping him with a strong foundation in technology and data-driven problem-solving.
Areas of Expertise
- Sales order processing and fulfillment
- Customer service and relationship management
- Global deal management and contract negotiations
- Process improvement and operational optimization
- Language proficiency (English, Chinese)
Professional Impact
Throughout his career, Shankka has demonstrated a consistent track record of delivering measurable results and contributing to the success of his employers. He has played a pivotal role in streamlining sales operations, enhancing customer satisfaction, and driving process improvements that have positively impacted the bottom line.
Conclusion
With his extensive experience, strong technical acumen, and customer-centric approach, Shankha Saha is well-positioned to continue making a meaningful impact in his current role and contribute to the growth and success of Hewlett Packard Enterprise.
