Professional Overview
Shannon Hartke is an experienced healthcare executive currently serving as the Corporate Director of Patient Financial Services at Southern Illinois Healthcare. With a strong background in patient financial operations, Shannon leverages data-driven strategies to optimize revenue cycle management and improve patient financial outcomes.
Experience Summary
Current Role
As the Corporate Director of Patient Financial Services, Shannon oversees all aspects of patient billing, collections, and revenue cycle management across Southern Illinois Healthcare's network of hospitals and clinics. In this role, Shannon has implemented robust financial counseling programs, streamlined billing processes, and spearheaded the adoption of advanced analytics tools to enhance financial performance. Under Shannon's leadership, the organization has achieved significant reductions in bad debt and improved patient satisfaction with financial services.
Career Progression
Prior to her current position, Shannon held progressive leadership roles within the patient financial services domain. She served as the Director of Revenue Cycle at a large regional health system, where she led the organization's transition to an integrated electronic health records platform and oversaw the consolidation of multiple billing departments. Shannon began her career as a Financial Counselor, developing valuable hands-on experience in patient-facing financial services.
Academic Background
Shannon holds a Bachelor of Science in Business Administration from Southern Illinois University Carbondale, with a concentration in Healthcare Management. She is a Certified Healthcare Financial Professional (CHFP) and maintains active memberships with the Healthcare Financial Management Association (HFMA) and the American College of Healthcare Executives (ACHE).
Areas of Expertise
- Patient financial services and revenue cycle management
- Healthcare data analytics and performance optimization
- Financial counseling and patient engagement
- Revenue cycle system implementation and integration
- Cross-functional team leadership and process improvement
Professional Impact
Throughout her career, Shannon has consistently driven operational efficiencies and revenue growth for the healthcare organizations she has served. Her innovative approaches to patient financial services have resulted in reduced bad debt, improved cash flow, and enhanced patient satisfaction. Shannon is recognized as a thought leader in her field, regularly contributing to industry publications and speaking at national healthcare conferences.
Conclusion
With her extensive experience, data-driven mindset, and proven track record of success, Shannon Hartke is poised to continue making a significant impact on the patient financial services landscape. She is committed to leveraging cutting-edge technologies and best practices to ensure the financial well-being of patients and healthcare providers alike.
