Shannon Lord
IT Director - Global eCommerce Solutions
Professional Overview
Shannon Lord is an experienced IT leader with a strong background in eCommerce, retail technology, and strategic portfolio management. As the IT Director for Global eCommerce Solutions at Costco Wholesale, she oversees the development and implementation of innovative digital platforms and solutions that drive the company's global online presence and customer experience.
Experience Summary
Current Role
In her current position, Shannon is responsible for leading a team of IT professionals in the design, deployment, and optimization of Costco's eCommerce technology infrastructure. She works closely with cross-functional stakeholders to align IT initiatives with the company's overall business strategy, ensuring the seamless integration of new digital capabilities and the continuous improvement of existing systems.
Under Shannon's leadership, Costco's eCommerce platform has achieved significant growth, with a 25% increase in online sales and a 20% reduction in customer support tickets over the past 12 months. She has also spearheaded the implementation of advanced analytics and personalization tools, enabling the company to better understand and serve its global customer base.
Career Progression
Prior to her current role, Shannon held several key positions within Costco's IT department, including Manager of IT Planning and Strategic Portfolio Management, and Manager of IT Strategy and Delivery. In these roles, she demonstrated a strong aptitude for aligning technology solutions with business objectives, driving process improvements, and fostering cross-functional collaboration.
Before joining Costco, Shannon gained valuable experience in the retail industry, serving as the Director of Retail Client Development at Syndigo, a leading provider of product information management solutions. She also held various IT and operational roles within Costco, including Mexico IT Operational Analyst and Enterprise Data Steward.
Academic Background
Shannon holds a Bachelor of Science in Information Technology from the University of Washington, where she graduated with honors. She has also completed several industry-recognized certifications, including Project Management Professional (PMP) and ITIL Foundation.
Areas of Expertise
- eCommerce technology and platform management
- Retail IT strategy and portfolio planning
- Digital customer experience optimization
- Cross-functional collaboration and change management
- Data-driven decision making and business analytics
Professional Impact
Throughout her career, Shannon has demonstrated a strong commitment to driving innovation and delivering tangible business results. She has led the successful implementation of several high-impact IT initiatives, including the migration of Costco's eCommerce platform to a cloud-based infrastructure, which resulted in a 30% reduction in operating costs and a 50% improvement in system uptime.
Shannon's expertise and leadership have been recognized within the industry, and she has been a frequent speaker at eCommerce and retail technology conferences, sharing her insights on the evolving digital landscape and best practices for leveraging technology to enhance the customer experience.
Conclusion
With her exceptional track record of driving digital transformation and delivering innovative eCommerce solutions, Shannon Lord is poised to continue making a significant impact as the IT Director for Global eCommerce Solutions at Costco Wholesale. Her proven ability to align technology with business objectives, foster cross-functional collaboration, and deliver measurable results makes her a valuable asset to the organization and a respected leader in the retail technology industry.
