Professional Summary
Professional Overview
Shari Mitchell is an accomplished healthcare executive with over 15 years of experience in patient financial services. As the Director of Patient Financial Services at Greater Regional Medical Center, she oversees all revenue cycle management operations, including billing, collections, and financial counseling. With a strong background in healthcare finance and a deep understanding of the evolving regulatory landscape, Shari is a strategic leader who drives operational efficiency and enhances the patient experience.
Experience Summary
Current Role
Shari has served as the Director of Patient Financial Services at Greater Regional Medical Center since 2007. In this role, she is responsible for managing a team of 25 professionals, ensuring the timely and accurate processing of patient bills, and optimizing revenue cycle performance. Under Shari's leadership, the department has consistently achieved top-quartile collections rates and patient satisfaction scores, contributing to the medical center's overall financial stability and reputation for excellence.
Career Progression
Prior to her current role, Shari held various patient financial services positions, including Senior Patient Accounts Representative and Billing Supervisor, at regional healthcare organizations. Her progressive career growth and proven ability to drive process improvements have made her a valuable asset to the organizations she has served.
Academic Background
Shari holds a Bachelor of Science in Business Administration from the University of Iowa, with a concentration in Accounting. She is an active member of the Healthcare Financial Management Association (HFMA) and frequently participates in industry conferences and workshops to stay abreast of emerging trends and best practices.
Areas of Expertise
- Revenue cycle management
- Patient financial services operations
- Billing and collections optimization
- Financial counseling and patient advocacy
- Healthcare regulatory compliance
- Team leadership and process improvement
Professional Impact
Under Shari's leadership, the patient financial services department at Greater Regional Medical Center has achieved significant milestones, including:
- Increased patient collections by 15% over the past three years through the implementation of a targeted outreach program
- Reduced claim denials by 20% through the implementation of a comprehensive quality assurance program
- Improved patient satisfaction scores by 12% through enhanced financial counseling and communication initiatives
Conclusion
Shari Mitchell is a seasoned healthcare finance professional with a proven track record of driving operational excellence and improving the patient experience. Her extensive expertise in revenue cycle management, combined with her strong leadership skills and commitment to continuous improvement, make her a valuable asset to any healthcare organization.
