Professional Overview
Sharmaine Barrientos is a seasoned Quality Assurance Specialist currently based in the Philippines. Her current role and responsibilities involve ensuring high-quality standards in IT services. Key expertise areas include quality assurance, technical support, and service desk management, with an industry focus on IT and BPM.
Experience Summary
Current Role
As a Quality Assurance Specialist at Infosys, Sharmaine's current position details involve overseeing quality processes and implementing improvements. Key responsibilities include conducting audits, analyzing quality metrics, and ensuring compliance with industry standards. Notable achievements in her current role include contributing to process improvements, enhancing customer satisfaction, and maintaining high-quality service delivery, although specific metrics are not available.
Career Progression
Sharmaine's career progression is marked by notable previous roles, including Technical Support Specialist at Infosys BPM and Level 2 Service Desk Analyst at IBM. Her career trajectory shows growth from technical support to quality assurance, with key achievements in service improvement and team collaboration. At IBM, she spent over 7 years providing technical support, demonstrating her ability to work in a long-term capacity and contribute to the growth and success of the organization.
Academic Background
Sharmaine holds a Bachelor of Arts in Psychology from De La Salle University - Dasmariñas, completed from 1994 to 1998. Although her academic background is not directly related to her current field, it has provided a foundation in understanding human behavior and psychology, which can be beneficial in customer-facing and team management roles.
Areas of Expertise
Sharmaine's areas of expertise include quality assurance, technical support, service desk management, and team collaboration. Her technical competencies span IT service management, quality control, and process improvement. While specific leadership and management capabilities are not detailed, her progression to a quality assurance role suggests developing skills in these areas.
Professional Impact
Although specific notable projects or initiatives are not mentioned, Sharmaine's contributions to quality improvement and customer satisfaction are indicators of her professional impact. Her industry contributions lie in upholding high standards of service quality and process efficiency.
Conclusion
In conclusion, Sharmaine Barrientos' professional trajectory is one of steady growth and increasing responsibility in the IT and BPM sectors. Currently focused on quality assurance, she brings value through her expertise in ensuring high-quality service delivery and her ability to contribute to process improvements. Her career progression and current role underscore her commitment to professional development and industry excellence.
