Professional Summary

Professional Overview

Sharon Critelli is an experienced Operations Manager with a proven track record of driving operational excellence and process improvements. She currently serves as the Operations Manager at EPS Settlements Group, where she oversees the end-to-end operations of the organization, ensuring efficient and streamlined processes to support the company's growth and client satisfaction.

Experience Summary

Current Role

As the Operations Manager at EPS Settlements Group, Sharon is responsible for managing all operational aspects of the business, including workflow optimization, resource allocation, and performance management. She has implemented several process automation initiatives that have resulted in significant productivity gains and cost savings. Under her leadership, the operations team has consistently met and exceeded key performance metrics, contributing to the company's overall success.

Career Progression

Prior to her current role, Sharon held various leadership positions within the financial services industry, including Operations Supervisor at a regional bank and Process Improvement Analyst at a leading investment management firm. Throughout her career, she has demonstrated a strong aptitude for identifying and implementing innovative solutions to optimize operational efficiency and enhance customer experiences.

Academic Background

Sharon holds a Bachelor of Science degree in Business Administration from the University of New York, where she graduated with honors. She has also completed several professional development courses in project management, lean Six Sigma, and operations management, further strengthening her industry expertise.

Areas of Expertise

• Operations management and process optimization

• Workflow automation and process improvement

• Resource allocation and performance management

• Financial services industry knowledge

• Project management and team leadership

Professional Impact

During her tenure at EPS Settlements Group, Sharon has played a pivotal role in streamlining the organization's operations, resulting in a 20% increase in operational efficiency and a 15% reduction in overall costs. She has also spearheaded the implementation of a new customer relationship management (CRM) system, which has improved client communication and enhanced the overall customer experience.

Conclusion

With her extensive experience in operations management and her demonstrated ability to drive process improvements, Sharon Critelli is a valuable asset to the EPS Settlements Group. As she continues to build on her professional accomplishments, she remains committed to leveraging her expertise to support the company's growth and deliver exceptional results.