Professional Summary

Professional Overview

Sharon Moynihan is a seasoned Collection Coordinator with extensive experience in the financial services industry. Possessing a deep understanding of debt management and collection processes, she is adept at navigating complex customer accounts and driving successful recovery strategies.

Experience Summary

Current Role

As the Collection Coordinator at CEFCU, Sharon is responsible for overseeing the efficient and ethical management of delinquent accounts. Her key contributions include:

• Implementing robust collection strategies that have resulted in a 25% reduction in past-due accounts over the past 18 months

• Collaborating cross-functionally with customer service, credit, and legal teams to streamline collection efforts and improve customer communication

• Developing comprehensive training programs for the collection team, leading to a 12% improvement in first-call resolution

Career Progression

Prior to her current role, Sharon held positions as a Debt Specialist at Acme Financial and a Collections Officer at River City Bank. Throughout her career, she has consistently demonstrated a talent for identifying process improvements, fostering strong client relationships, and driving optimized collection outcomes.

Academic Background

Sharon holds a Bachelor of Science degree in Business Administration from the University of Illinois, where she graduated with Magna Cum Laude honors.

Areas of Expertise

• Accounts receivable management

• Debt collection and recovery strategies

• Customer service and conflict resolution

• Process improvement and operational optimization

• Team leadership and training

Professional Impact

During her tenure at CEFCU, Sharon has played a pivotal role in enhancing the organization's collection capabilities and improving overall financial recovery. Her strategic initiatives and collaborative approach have contributed to a 15% increase in annual recovery rates, solidifying her reputation as a trusted collection professional within the industry.

Conclusion

With a proven track record of success and a deep commitment to ethical collection practices, Sharon Moynihan is poised to continue making a significant impact in the financial services sector. Her ability to balance customer-centric strategies with data-driven decision-making makes her a valuable asset to any organization seeking to optimize their collection operations.