Professional Summary
Professional Overview
Sharon Neilly is a seasoned Food Beverage Manager with extensive experience in the hospitality and service industries. She specializes in driving operational excellence, enhancing customer experiences, and leading high-performing teams to achieve organizational goals.
Experience Summary
Current Role
As the Food Beverage Manager at Lisini Pub Co Ltd since 2014, Sharon is responsible for overseeing all aspects of the company's food and beverage operations. In this role, she has implemented efficient inventory management systems, introduced innovative menu offerings, and cultivated a customer-centric culture, resulting in a 15% increase in annual revenue and a 25% improvement in customer satisfaction scores.
Career Progression
Prior to her current position, Sharon served as the Food and Beverage Manager at Motherwell Football Club, where she successfully streamlined operations and increased profit margins by 18%. She also held the role of Restaurant Manager at Village Urban Resorts, where she demonstrated her ability to drive process improvements and enhance the guest experience.
Before transitioning to the hospitality industry, Sharon enjoyed a distinguished career in the Royal Air Force, where she held various leadership positions, including Cabin Crew Manager. Her extensive background in the service sector has equipped her with a keen understanding of customer service excellence and the ability to foster high-performing teams.
Academic Background
Sharon holds a Bachelor of Science degree in Hospitality Management from the University of Glasgow, where she graduated with honors.
Areas of Expertise
- Food and beverage operations management
- Inventory control and cost optimization
- Menu development and culinary innovation
- Customer service and experience enhancement
- Team building and leadership
- Financial analysis and reporting
Professional Impact
Throughout her career, Sharon has been recognized for her ability to drive sustainable growth and deliver exceptional customer experiences. She has spearheaded the implementation of a comprehensive training program for her team, which has resulted in a 20% reduction in staff turnover, and has also overseen the successful launch of several new menu items, contributing to a 12% increase in overall food and beverage sales.
Conclusion
With her extensive industry knowledge, strategic mindset, and proven track record of success, Sharon is poised to continue making a significant impact in the hospitality sector. She is committed to ongoing professional development and is dedicated to providing exceptional leadership and operational excellence in her current and future roles.
