Shaun Baker
Chief Technology Officer
Professional Overview
Shaun Baker is an accomplished Chief Technology Officer with extensive experience leading digital transformations and driving operational excellence across the retail and e-commerce industries. With a deep understanding of logistics, supply chain systems, and returns management, he has consistently delivered measurable business impact through strategic technology initiatives.
Experience Summary
Current Role
As the Chief Technology Officer at Oh Polly, Shaun is responsible for spearheading the company's technology strategy and overseeing the development of mission-critical systems. He collaborates cross-functionally to identify opportunities for process optimization and automation, leveraging his expertise in project management, change management, and business analysis.
Under Shaun's leadership, Oh Polly has seen significant improvements in delivery efficiency, customer experience, and inventory control, positioning the brand for continued growth and market expansion.
Career Progression
Prior to his current role, Shaun held various consulting and strategic roles, including Strategic Projects & Change Management Consultant at Oh Polly, Consultant Project Manager at MATCHES, and Strategy Consultant - Logistics & Supply Chain Systems at Lovehoney. Throughout his career, he has demonstrated a talent for driving organizational transformation and aligning technology initiatives with business objectives.
As a Senior Business Analyst at ASOS.com, Shaun played a pivotal role in enhancing the company's returns management processes, streamlining operations, and improving customer satisfaction. His contributions in this area have been instrumental in shaping industry best practices.
Academic Background
Shaun holds a Bachelor of Science degree in Business and Information Technology from the University of Kent, where he graduated with honors. His academic background has provided a strong foundation for his successful career in the technology and consulting fields.
Areas of Expertise
- Strategic technology planning and implementation
- Logistics and supply chain optimization
- E-commerce operations and returns management
- Business analysis and process improvement
- Project management and change management
- Cross-functional collaboration and stakeholder management
Professional Impact
Throughout his career, Shaun has spearheaded several high-profile projects that have had a significant impact on the organizations he has served. At ASOS.com, he led the development and deployment of a returns management system that improved customer experience, reduced operational costs, and enhanced inventory visibility.
As a Strategy Consultant at Lovehoney, Shaun's expertise in logistics and supply chain systems enabled the company to streamline its global distribution network, resulting in increased efficiency, reduced lead times, and enhanced profitability.
Conclusion
Shaun Baker's extensive experience, technical acumen, and strategic vision make him a valuable asset to any organization seeking to leverage technology as a competitive advantage. His ability to align technology initiatives with business objectives, coupled with his proven track record of delivering measurable results, positions him as a trusted advisor and transformative leader in the retail and e-commerce industries.
