Shauntay W.
Financial Counselor | Austin, Texas, United States
Professional Overview
Shauntay W. is an experienced Financial Counselor with a demonstrated history of working in the healthcare industry. She possesses a strong background in patient financial services, medical billing, and customer service, enabling her to effectively guide patients through complex financial processes and ensure positive healthcare experiences.
Experience Summary
Current Role
As a Financial Counselor at Baylor Scott & White Health, Shauntay is responsible for assisting patients with understanding their financial obligations, navigating insurance coverage, and identifying appropriate payment options. She serves as a trusted advisor, proactively addressing patient concerns and facilitating smooth financial transactions. Through her diligent efforts, Shauntay has contributed to improved patient satisfaction and timely payment collections.
Career Progression
Shauntay's career journey has spanned various roles within the healthcare and customer service sectors. Prior to her current position, she held roles as a Medical Support Assistant, Front Office Coordinator, Financial Counselor, and Customer Services Specialist, honing her skills in patient engagement, medical administration, and financial counseling. Her diverse experience has equipped her with a well-rounded understanding of the healthcare landscape and the ability to adapt to the evolving needs of patients and healthcare organizations.
Academic Background
Shauntay holds a high school diploma, which provides a strong foundation for her professional development and career growth in the healthcare industry.
Areas of Expertise
- Patient financial services and counseling
- Medical billing and insurance navigation
- Customer service and client relationship management
- Data entry and administrative support
- Problem-solving and critical thinking
Professional Impact
Throughout her career, Shauntay has demonstrated a commitment to delivering exceptional patient experiences. In her previous roles, she played a pivotal role in streamlining financial processes, reducing patient wait times, and improving overall operational efficiency. Her ability to effectively communicate with patients, advocate for their financial needs, and collaborate with cross-functional teams has contributed to the success of the healthcare organizations she has served.
Conclusion
With her extensive experience in the healthcare industry and a proven track record of success, Shauntay is poised to continue making a meaningful impact as a Financial Counselor at Baylor Scott & White Health. Her dedication to providing personalized financial guidance and her commitment to patient-centric care make her a valuable asset to the organization and the patients she serves.
