Shawntel Waller is a seasoned healthcare professional with extensive experience in patient financial services. As the Patient Financial Services Teamleader at Inova Health System, she leverages her expertise to oversee the efficient management of financial operations and ensure exceptional patient experiences.
Experience Summary
Current Role
In her current role as Patient Financial Services Teamleader at Inova Health System, Shawntel is responsible for leading a team of financial professionals in providing comprehensive support to patients. She oversees the timely and accurate processing of patient accounts, ensures effective communication with patients regarding financial obligations, and implements streamlined processes to enhance the overall patient financial experience. Under Shawntel's leadership, the team has achieved significant improvements in patient satisfaction and reduced the average time for resolving patient financial inquiries.
Career Progression
Shawntel has built a successful career in the healthcare industry, leveraging her expertise in patient financial services. Prior to her current role, she held various positions within the patient financial services department, where she consistently demonstrated her ability to optimize processes, improve efficiencies, and provide exceptional customer service.
Academic Background
Shawntel holds a Bachelor's degree in Business Administration from the University of Maryland, where she graduated with Honors. Her academic achievements and specialized training in healthcare finance and patient relations have been instrumental in shaping her professional development and enabling her to excel in her current role.
Areas of Expertise
- Patient financial services management
- Revenue cycle optimization
- Patient account reconciliation and resolution
- Financial counseling and patient education
- Team leadership and performance management
- Process improvement and workflow streamlining
Professional Impact
During her tenure at Inova Health System, Shawntel has spearheaded several initiatives that have had a direct impact on the organization's financial performance and patient satisfaction. Her leadership in implementing innovative financial technologies has resulted in a significant reduction in the time required to resolve patient inquiries, leading to improved patient experiences and increased revenue collection.
Conclusion
Shawntel Waller's extensive experience, proven track record, and strategic leadership in patient financial services make her a valuable asset to the Inova Health System. Her commitment to providing exceptional patient-centered care and driving operational excellence position her as a respected and influential professional in the healthcare industry.
