Shaynna Williams

BDR Candidate

Professional Overview

Shaynna Williams is a versatile professional with a diverse background in customer service, operations, and content analysis. Currently serving as a BDR Candidate at RE:WORK TRAINING, she leverages her strong interpersonal skills and attention to detail to drive business development and support client success. Shaynna also holds a contract position as a Trust and Safety Content Analyst at Accenture, contributing to the safety and integrity of LinkedIn's platform.

Experience Summary

Current Role

BDR Candidate, RE:WORK TRAINING (2023-11-01 to Present)

• Engaging in comprehensive sales training to develop expertise in business development

• Collaborating with the sales team to identify and qualify prospective clients

• Conducting thorough research and outreach to build a robust sales pipeline

• Assisting with client onboarding and ensuring a seamless customer experience

Trust and Safety Content Analyst, Accenture (2022-08-01 to Present)

• Reviewing user-generated content to ensure compliance with LinkedIn's policies

• Identifying and addressing potential safety and integrity concerns on the platform

• Providing recommendations to enhance the overall user experience

• Maintaining a high level of accuracy and attention to detail in content moderation

Career Progression

National Service Office Administrator, NACA - Neighborhood Assistance Corporation of America (2022-01-01 to 2022-05-01)

• Provided administrative support to the National Service Office, ensuring efficient operations

• Coordinated with various departments to streamline communication and problem-solving

• Demonstrated strong organizational and customer service skills

General Assembly Team Lead, General Motors (2016-04-01 to 2019-07-01)

• Managed a team of assembly workers, ensuring adherence to safety protocols and production targets

• Implemented process improvements to enhance efficiency and quality

• Fostered a collaborative work environment and provided mentorship to team members

Various Customer Service Roles, Crowne Plaza® Hotels & Resorts, MGM Grand Detroit, and Harris & Harris (2011-02-01 to 2016-04-01)

• Gained extensive experience in hospitality, retail, and collections, developing a strong customer-centric approach

• Demonstrated the ability to handle multiple tasks, resolve customer issues, and maintain a positive attitude

Academic Background

Shaynna holds a Bachelor of Science in Business Administration from Wayne State University, where she graduated with a strong academic record.

Areas of Expertise

• Customer service and client relations

• Operations and process improvement

• Content moderation and policy enforcement

• Team leadership and collaboration

• Attention to detail and accuracy

Professional Impact

Through her diverse experiences, Shaynna has developed a unique skill set that allows her to contribute to various industries and initiatives. Her commitment to excellence, customer-focused approach, and adaptability make her a valuable asset in her current and future endeavors.

Conclusion

With a proven track record of success in customer-facing roles and a strong foundation in business administration, Shaynna Williams is well-equipped to excel as a BDR Candidate at RE:WORK TRAINING. Her extensive experience, combined with her dedication to professional development, positions her for continued growth and success in the dynamic world of business development and client support.