Professional Overview

Sheila Ruiz Ramos is a seasoned professional currently serving as a Product Owner Mortgages Workflow Transformation at ING España & Portugal, located in Tres Cantos, Community of Madrid, Spain. Her expertise lies in product ownership, workflow transformation, and customer communications, with a focus on the banking and finance industry.

Experience Summary

Current Role

Sheila Ruiz Ramos is currently the Product Owner Mortgages Workflow Transformation at ING España & Portugal, a position she has held since November 1, 2022. Her key responsibilities include overseeing the transformation of mortgage workflows, enhancing customer experience, and driving process improvements. Although specific achievements are not available, her role is crucial in shaping the company's mortgage products and services.

Career Progression

Sheila has progressed through various roles at ING España & Portugal, including Product Owner Customer Communications & Marketing platforms, Product Owner Operative Communications & Customer Communications platform, Product Owner Operative Communications, Customer Communications Management Expert, and Product Owner Real Time communications ING App platform. Prior to joining ING, she worked as a Project Manager at Management Solutions from 2010 to 2014. Her career trajectory demonstrates growth and expertise in product ownership, customer communications, and project management.

Areas of Expertise

Sheila's areas of expertise include:

• Product ownership and workflow transformation

• Customer communications and marketing platforms

• Operative communications and project management

• Banking and finance industry knowledge

• Leadership and management capabilities

Professional Impact

Although specific details on notable projects or initiatives are not available, Sheila's contributions to ING España & Portugal and her previous roles have likely had a significant impact on the companies' operations and customer experience.

Conclusion

Sheila Ruiz Ramos has established herself as a skilled product owner and expert in workflow transformation and customer communications. Her current focus on mortgage workflow transformation at ING España & Portugal is a testament to her ability to adapt and grow in her career. With her strong background and expertise, Sheila offers significant value to her organization, driving improvements and enhancements in the banking and finance industry.