Shelby Cigrand

Financial Counselor

Professional Overview

Shelby Cigrand is a seasoned financial counselor with a strong background in healthcare revenue cycle management. She leverages her expertise in patient financial services to ensure patients receive the best possible care while navigating complex financial considerations.

Current Role

As a Financial Counselor at the University of Iowa Health Care Medical Center Downtown, Shelby is responsible for assisting patients with understanding their insurance coverage, exploring financial assistance options, and developing personalized payment plans. She works closely with patients to alleviate the financial burden of healthcare costs and ensure they receive the care they need.

Career Progression

Prior to her current role, Shelby gained valuable experience as a Revenue Cycle Representative at MediRevv, where she collaborated with healthcare providers to optimize revenue cycle processes and improve patient financial experience. She also previously served as a Financial Counselor at the University of Iowa Health Care Medical Center Downtown and a Revenue Cycle Representative at the University of Iowa.

Earlier in her career, Shelby held positions as a Direct Care Staff at NeuroRestorative and a Direct Support Professional at Systems Unlimited, Inc., where she developed strong interpersonal and problem-solving skills essential for her current role.

Academic Background

Shelby holds a Bachelor's degree from the University of Iowa, where she also worked as a Student Researcher at the Iowa Social Sciences Research Center and a Standardized Patient at the Roy J. and Lucille A. Carver College of Medicine.

Areas of Expertise

• Patient financial counseling and education

• Healthcare revenue cycle management

• Insurance coverage analysis and optimization

• Financial assistance program navigation

• Personalized payment plan development

• Excellent communication and customer service skills

Professional Impact

Through her dedicated work, Shelby has consistently helped patients navigate the complex healthcare financial landscape, ensuring they receive the care they need while minimizing the financial burden. Her ability to listen, empathize, and find creative solutions has had a measurable impact on patient satisfaction and the overall financial well-being of the University of Iowa Health Care Medical Center Downtown.

Conclusion

With her extensive experience in healthcare financial counseling and a passion for supporting patients, Shelby is poised to continue making a significant impact in her current role. Her commitment to patient-centric care and innovative approach to addressing financial challenges make her a valuable asset to the University of Iowa Health Care Medical Center Downtown.