Shelby Cigrand
Financial Counselor
Professional Overview
Shelby Cigrand is an experienced financial counselor with a strong background in revenue cycle management and patient financial services. She specializes in providing personalized financial guidance to patients, navigating complex insurance and billing processes, and optimizing revenue cycle operations.
Experience Summary
Current Role
Shelby currently serves as a Financial Counselor at the University of Iowa Health Care Medical Center Downtown, where she is responsible for assisting patients with understanding their financial obligations, identifying appropriate payment options, and facilitating the resolution of billing-related inquiries. In this role, she leverages her expertise in revenue cycle management to ensure a seamless and positive patient financial experience.
Career Progression
Prior to her current position, Shelby worked as a Revenue Cycle Representative at MediRevv, where she played a crucial role in enhancing the organization's revenue cycle efficiency. She has also held financial counselor and revenue cycle roles at the University of Iowa, further expanding her knowledge and experience in the healthcare industry.
Earlier in her career, Shelby worked as a Direct Care Staff member at NeuroRestorative and a Direct Support Professional at Systems Unlimited, Inc., where she gained valuable experience in providing compassionate care and support to individuals with diverse needs.
Academic Background
Shelby holds a Bachelor's degree from the University of Iowa, where she specialized in social science research and participated in the Standardized Patient program at the Roy J. and Lucille A. Carver College of Medicine.
Areas of Expertise
- Patient financial counseling and education
- Revenue cycle management
- Insurance verification and billing processes
- Communication and customer service
- Data analysis and reporting
Professional Impact
Throughout her career, Shelby has consistently demonstrated a commitment to improving the patient financial experience and optimizing revenue cycle operations. In her current role, she has implemented streamlined financial assistance processes, resulting in increased patient satisfaction and a reduction in outstanding account balances. Shelby's dedication to her work and her ability to effectively collaborate with cross-functional teams have made her an invaluable asset to the organizations she has served.
Conclusion
With her strong financial acumen, customer-centric approach, and proven track record of success, Shelby Cigrand is well-positioned to continue making a meaningful impact in the healthcare industry. As she progresses in her career, she remains focused on providing exceptional financial counseling services, driving operational efficiencies, and contributing to the overall success of the organizations she represents.
