Professional Overview
Sherif Gamal is a seasoned Technical Support Specialist with a strong background in providing top-notch support and driving business growth through his expertise in sales, customer service, and technical support. He currently operates in the United Arab Emirates, bringing his skills to the forefront in the technical support industry.
Experience Summary
Current Role
Sherif Gamal serves as a Technical Support Specialist, a position he held at KONE Corporation from 2018 to 2023. His key responsibilities included resolving technical issues, providing customer support, and ensuring seamless operations. During his tenure, he effectively utilized his technical expertise to drive customer satisfaction and contribute to the company's operational efficiency.
Career Progression
Notable previous roles include Sales Officer and Contact Center Specialist at Axiom Telecom, Senior Sales Executive at Levi Strauss & Co., Retail Development Officer and Call Center Representative at Orange, and Senior Sales Executive and Designer at dapicture. Throughout his career, Sherif has demonstrated a consistent trajectory of growth, taking on increasingly challenging roles and contributing significantly to his employers through his multifaceted skill set.
Academic Background
Sherif Gamal holds a degree in Management Information Systems, General, from Ain Shams University, which he completed from 2006 to 2010. This academic foundation has provided him with a solid understanding of management principles and information systems, complementing his professional pursuits.
Areas of Expertise
Sherif's expertise spans several areas, including:
- Technical support and customer service
- Sales and business development
- Management information systems
- Leadership and team management
Professional Impact
Throughout his career, Sherif has been involved in various projects and initiatives aimed at enhancing customer experience, improving operational efficiency, and driving sales growth. While specific metrics are not available, his contributions have been integral to the success of his previous and current employers.
Conclusion
Sherif Gamal's professional trajectory is marked by a commitment to excellence, continuous learning, and a passion for delivering high-quality results. Currently focused on technical support, he brings a unique blend of technical, sales, and customer service skills to his role. His value proposition lies in his ability to leverage his diverse experience to drive business outcomes, enhance customer satisfaction, and contribute to the growth and success of his organization.
