Professional Overview

Sherina Jeyapalan is a seasoned business operations professional with a strong background in managing complex technical services and leading high-performing teams. Her current role as Business Operations Manager - ASEAN at Cisco leverages her expertise in driving business growth, improving operational efficiency, and fostering strategic partnerships. With a focus on the ASEAN region, Sherina's industry expertise spans IT, technology services, and telecommunications.

Experience Summary

Current Role

As Business Operations Manager - ASEAN at Cisco, Sherina is responsible for developing and implementing business strategies, managing operational budgets, and leading cross-functional teams to drive business outcomes. Her key achievements include driving revenue growth, improving customer satisfaction, and enhancing operational efficiency. Sherina's impact on the industry is evident through her contributions to Cisco's expansion in the ASEAN region, where she has played a crucial role in shaping the company's business operations and strategic direction.

Career Progression

Sherina's career progression is marked by notable roles at Cisco, including Chief of Staff - ASEAN, Korea and High Touch Technical Services, Technical Services Manager, and earlier roles at Hewlett Packard Enterprise, CSC - Computer Sciences Corporation, and Electronic Data Systems. Her career trajectory demonstrates steady growth, with key achievements including successful leadership of technical services teams, development of strategic partnerships, and implementation of process improvements that drove operational efficiency.

Academic Background

Sherina holds an MBA from INTI International University and a Bachelor of Business Administration (BBA) in Finance with Multimedia from Multimedia University. Her academic background provides a strong foundation in business administration, finance, and technology, which she has leveraged to drive business growth and operational excellence in her career.

Areas of Expertise

Sherina's areas of expertise include business operations management, technical services management, strategic partnerships, and team leadership. Her technical competencies span IT service management, incident management, and operational process improvement. As a seasoned leader, Sherina possesses strong leadership and management capabilities, with a proven ability to drive business outcomes, lead cross-functional teams, and foster collaborative partnerships.

Professional Impact

Sherina's professional impact is evident through her contributions to Cisco's business operations in the ASEAN region. Her notable projects and initiatives have driven revenue growth, improved customer satisfaction, and enhanced operational efficiency. While specific metrics are not available, Sherina's achievements demonstrate her ability to drive business outcomes and make a lasting impact on the organizations she serves.

Conclusion

Sherina Jeyapalan is a seasoned business operations professional with a strong track record of driving business growth, improving operational efficiency, and fostering strategic partnerships. Her current focus on the ASEAN region and her experience in managing complex technical services position her for continued success in her career. With a strong academic background, notable career achievements, and a proven ability to drive business outcomes, Sherina offers a unique value proposition as a business operations leader in the IT and technology services industry.