Shermain Jumpp
Patient Financial Services Specialist
New York, New York, United States
Professional Overview
Shermain Jumpp is a seasoned Patient Financial Services Specialist with extensive experience in the healthcare industry. Leveraging her strong background in care management and financial services, she excels at navigating complex patient accounts, maximizing reimbursements, and ensuring efficient and transparent financial processes.
Experience Summary
Current Role
As a Patient Financial Services Specialist at Mount Sinai Health System, Shermain is responsible for managing patient accounts, processing insurance claims, and resolving billing inquiries. She works closely with patients, insurance providers, and healthcare teams to optimize financial operations and enhance the overall patient experience. Shermain's exceptional communication skills and in-depth understanding of healthcare financial regulations have made her a valuable asset to the organization.
Career Progression
Prior to her current role, Shermain served as a Care Manager at the NYC Human Resources Administration, where she provided comprehensive case management services to underserved individuals. In this position, she demonstrated a deep commitment to improving the well-being of her clients and advocating for their access to essential resources. Shermain's diverse experience in the healthcare and social services sectors has equipped her with a well-rounded perspective that she applies to her work.
Academic Background
Shermain holds a Bachelor of Science degree in Healthcare Administration from the University of New York. Her academic pursuits have provided her with a strong foundation in healthcare operations, policy, and patient-centered care.
Areas of Expertise
- Patient account management
- Insurance claims processing and reimbursement
- Billing and collections
- Financial counseling and patient education
- Healthcare regulations and compliance
- Interpersonal communication and customer service
Professional Impact
Throughout her career, Shermain has consistently demonstrated her ability to optimize financial processes and enhance the patient experience. In her previous role as a Care Manager, she played a pivotal role in securing essential resources for her clients, improving their overall well-being and access to healthcare services. In her current position, Shermain has successfully implemented streamlined billing procedures that have led to increased patient satisfaction and improved revenue cycle management for Mount Sinai Health System.
Conclusion
Shermain Jumpp's diverse experience, strong technical expertise, and unwavering commitment to patient-centered care make her a valuable asset in the healthcare industry. She is poised to continue contributing to the financial and operational success of healthcare organizations while advocating for the best interests of the patients she serves.
