SM

Shihab Muhammed

Shihab Muhammed


Founder & CEO



Shihab Muhammed is a visionary entrepreneur with over 15 years of experience in the technology industry. As the Founder and CEO of SurveySparrow, he leads a team dedicated to revolutionizing the way organizations collect and analyze customer feedback through innovative survey solutions.

Professional Overview


Shihab is a seasoned product management and business development professional with a proven track record of driving growth and innovation. He has a strong background in the SaaS (Software as a Service) industry, with a focus on developing user-centric products that address the evolving needs of businesses.

Experience Summary



Current Role


As the Founder and CEO of SurveySparrow, Shihab oversees the strategic direction and operational execution of the company. He is responsible for leading the development of the company's flagship survey platform, which has gained widespread recognition for its intuitive user interface, advanced analytics capabilities, and seamless integration with various business tools. Under his leadership, SurveySparrow has experienced rapid growth, serving customers across diverse industries and establishing a global presence.

Career Progression


Prior to founding SurveySparrow, Shihab held senior roles at Freshdesk, a leading customer service platform. As the Co-Founder and Business Unit Head of Freshservice, he played a pivotal role in the development and expansion of the company's IT service management solution. Before that, he served as the Director of Product Management at Freshdesk, where he spearheaded the creation of innovative features and functionalities that enhanced the platform's user experience and drove customer satisfaction.

Shihab's early career was marked by his contributions as a Product Manager and System Analyst at Zoho Corporation and ZANEC Technologies, respectively. He demonstrated his ability to translate customer needs into effective product strategies and drive product development initiatives.

Academic Background


Shihab holds a bachelor's degree in Computer Science, where he honed his technical expertise and problem-solving skills. His academic achievements and continuous learning have been instrumental in his professional development and his ability to lead successful technology-driven ventures.

Areas of Expertise


  • Product management and strategy

  • SaaS product development

  • Customer-centric design and user experience

  • Business growth and scaling

  • Organizational leadership and team building

  • Data-driven decision making and analytics


Professional Impact


Under Shihab's leadership, SurveySparrow has become a leading player in the survey and feedback management industry, recognized for its innovative features and exceptional user experience. The platform has garnered numerous industry awards and accolades, and has been adopted by organizations of all sizes, from startups to Fortune 500 companies.

Shihab's industry contributions extend beyond his entrepreneurial endeavors. He is a sought-after speaker and thought leader, sharing his insights on product innovation, customer engagement, and the future of the SaaS industry at leading industry events and conferences.

Conclusion


Shihab Muhammed is a visionary entrepreneur who has dedicated his career to developing innovative solutions that empower organizations to make informed decisions and enhance customer experiences. With his deep industry expertise, strategic vision, and proven track record of success, he is poised to continue driving the growth and success of SurveySparrow, while making a lasting impact on the technology landscape.