Shikha Biswas

Vice President Sales Operations & Account Management at ACCELQ

Professional Overview

Shikha Biswas is an accomplished Sales Operations and Account Management executive with a proven track record of driving business growth and client success. In her current role as Vice President of Sales Operations & Account Management at ACCELQ, she is responsible for leading the company's global sales and customer engagement strategies, ensuring exceptional service delivery and long-term client relationships.

Experience Summary

Current Role

As the Vice President of Sales Operations & Account Management at ACCELQ, Shikha oversees all aspects of the company's sales operations, including forecasting, pipeline management, and revenue optimization. She is instrumental in developing and implementing effective account management processes, enabling ACCELQ to consistently deliver exceptional value to its clients. Under her leadership, the sales and account management teams have consistently exceeded their targets, contributing to the company's overall growth and market expansion.

Career Progression

Prior to her current role, Shikha served as the Director of Sales (US & Canada, ASEAN & ANZ) at ZenQ, where she was responsible for driving sales initiatives and expanding the company's presence in key international markets. Before that, she held the position of Manager of Global Delivery Excellence & Account Management at Cigniti Technologies, where she played a pivotal role in streamlining operations and enhancing client satisfaction. Shikha's early career experience as a Program Manager in Delivery Assurance at ZEN3 provided her with a strong foundation in project management and client engagement.

Academic Background

Shikha holds a Bachelor's degree in Computer Science, providing her with a solid technical understanding that complements her extensive sales and client management expertise.

Areas of Expertise

• Sales operations and strategy

• Account management and client relationships

• Revenue growth and optimization

• Global market expansion

• Delivery excellence and client satisfaction

• Project management and process improvement

Professional Impact

Throughout her career, Shikha has demonstrated a keen ability to drive sales growth, optimize operations, and foster long-term client partnerships. Her strategic leadership and data-driven approach have enabled her to consistently exceed revenue targets and deliver measurable business impact. Shikha's industry expertise and collaborative management style have earned her a reputation as a trusted advisor and valued partner to both clients and colleagues.

Conclusion

With her exceptional sales operations and account management expertise, coupled with her passion for delivering exceptional client experiences, Shikha Biswas is poised to continue driving the success and growth of ACCELQ in the years to come.