Professional Overview
Shirley晓琼 Huang黄 is a seasoned Customer Success Manager with a strong background in managing customer relationships, driving success, and leading cross-functional teams. Her current role at ByteDance and previous experience at Cisco have equipped her with expertise in customer success management, project management, and partner success management, with a focus on the technology and software industry.
Experience Summary
Current Role
As a Customer Success Manager at ByteDance since March 2020, Shirley is responsible for ensuring customer satisfaction, identifying new sales opportunities, and developing strategic plans to drive customer success. Her key responsibilities include managing a portfolio of customers, conducting regular business reviews, and collaborating with internal stakeholders to resolve customer issues and improve overall customer experience.
Career Progression
Shirley's career progression is marked by notable roles at Cisco, where she held positions such as PM, Project Manager (Cisco Webex), PSM, Partner Success Manager (Cisco Webex), and CSM, Customer Success Manager (Cisco Webex). Prior to Cisco, she worked as a Customer Service Manager at Tejari Online, a Senior Consultant at MerchantRun, and an Account Manager at eBay. These roles have provided her with a strong foundation in customer success management, project management, and account management.
Academic Background
Shirley holds a Bachelor of Economics in Finance from Northeastern University (CN), which she completed from 2000 to 2004.
Areas of Expertise
Her areas of expertise include:
- Customer success management
- Project management
- Partner success management
- Account management
- Customer service management
Professional Impact
Although specific metrics are not available, Shirley's experience in managing customer relationships, driving success, and leading cross-functional teams has likely contributed to the growth and success of her previous and current organizations.
Conclusion
Shirley晓琼 Huang黄 is a dedicated and results-driven Customer Success Manager with a strong background in customer success management, project management, and partner success management. Her current focus is on driving customer success at ByteDance, and her value proposition lies in her ability to manage complex customer relationships, develop strategic plans, and collaborate with internal stakeholders to drive business growth.
